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Milieu Specialist - Full-time (40 hrs/wk, 4pm-12am)

Common Ground
Pontiac, MI
  • Expired: over a month ago. Applications are no longer accepted.
Job Description


The Milieu Specialist is an at-will position that reports to the Shift Supervisor of OACIS. The Milieu Specialist will work as a team lead in de-escalation strategies and is a "first responder" in potentially acute and emergency scenarios within a community crisis center setting that serves all members in the community through support, coaching, and solution planning. This position will provide and maintain a supportive, hopeful, empathic, and engaging environment for individuals/families seeking help with crises. As a member of a multidisciplinary team, the Milieu Specialist will provide recovery coaching to people that result in diverting people from inpatient hospitalization and communicating the message of hope and the possibility of recovery and healing.


  • Utilize recovery principles while comforting people in crisis: Hope, Choice, Empowerment, Recovery environment, Meaning and Purpose by sharing his or her personal recovery story, how recovery goals can be respectfully met and how a belief in self is maintained
  • Initiate recovery partnerships through providing peer support
  • Facilitate introductions to staff and provide a tour of the facility
  • Contact and involve participant's support system
  • Establish and maintain positive working relationships with others, both internally and externally, to achieve the goals of the organization
  • Conduct on-going observation of individuals for the purpose of reporting any significant changes in personality and/or demeanor
  • Conduct regular Safety checks, removing any hazardous objects and record and report findings as designated
  • Respond to critical situations that may require restrictive interventions as directed by Staff Nurse and/or Shift Supervisor
  • Serve as a representative of the organization and act as a positive role model towards all interactions (internal/ external stakeholders and people we serve) without judgment
  • Provide accurate and timely documentation in the Electronic Health Record
  • Document relevant and required information and services provided in the identified service record (electronic or otherwise) assuring continuity of care as a tool for communication with other team members
  • Maintain and observe all HIPAA regulations that apply
  • Provide timely, quality and accurate documentation in accordance with program standards
  • Use Recovery Coaching and the Recovery Pathways to maximize the opportunity to create recovery partnerships and a recovery environment
  • Contribute and participate in continuous Quality Improvement initiatives
  • Adhere to established Quality Improvement Indicators
  • Complete and sign all necessary documentation before end of each shift
  • Comply with attendance and punctuality policies, as well as all other Common Ground policies and procedures


  • Contribute to a welcoming atmosphere
  • Assist with fulfilling basic needs such as food, clothing, arrange for shelter, bathing, etc. as needed
  • Contribute to keeping the environment clean and comfortable for people served as well as co-workers
  • Partner to complete guest registration to the Center
  • Be present during registration process to ensure safe transition
  • Assist people with gaining coping skills and recovery tools
  • Assure people served have necessary items for personal hygiene and comfort
  • Assist with maintaining inventory of supplies
  • Participate in training and orientation of new staff and interns
  • Perform other job-related duties as assigned




  • Recovery orientation and trauma-informed care in behavioral healthcare
  • Current behavioral management and de-escalation techniques
  • Basic intervention skills
  • Mental health recovery
  • Ethical behavior and business practices to ensure that own behavior and behavior of others is consistent with these standards and aligns with the values of the organization


  • Type, enter data and document in the Electronic Health Record, and operate office equipment efficiently
  • Consistently exercise superior customer service skills with both team members and individuals being served
  • Demonstrate proficiency in relevant software and applications after orientation (i.e. EHR, Sentric, Microsoft Word, and Outlook)
  • Demonstrate customer service skills
  • Provide assistance in a concise, informative manner, keeping a positive, courteous tone and appropriate non-verbal communication and effective listening
  • Assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interest of the program and Common Ground


  • Relate to diverse populations which includes a variety of age, sex, economic and educational background
  • Work independently and apply critical thinking/decision making skills
  • Work with a multi-disciplinary team successfully
  • Deal with volatile situations in a safe, calm, and caring manner
  • Participate as a team member to provide a safe recovery environment
  • Interact effectively within the context of the cultural beliefs, behaviors, language and needs
  • Foster personal and environmental wellness by taking care of self and maintaining environmental wellness by reporting infection and on the job injuries
  • Assess emergency situations, notify supervisor of actual or potential challenges, exercise judgment in stressful conditions and respond calmly and quickly
  • Display teamwork during emergencies
  • Understand, and respond to the needs of the internal and external customers to meet or exceed their expectations within the organizational parameters
  • Provide a safe and nurturing environment with an emphasis on respect, diversity, acceptance and compassion
  • Influence and improve operations which are not under direct control
  • Work positively with co-workers and consumers
  • Apply trauma informed principles and values with knowledge, decisions, and treatment of all people served


  • High School diploma or GED; Associates Degree or higher, preferred
  • Minimum 1-year experience providing services to persons with serious mental illness


Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Environmental Working Requirements:

Work is done in a clinical/crisis environment; Assignments may require work to be done on an individual basis or in teams with members at various staffing levels. The work environment is that of a crisis center and may subject staff to behavioral and medical events that could be physically hazardous.

Other Requirements:

Local travel required to transport individuals within the community via agency vehicle; The ability to work various shifts and irregular hours.

The agency may in its sole discretion fill this position on a full-time, part-time or contingent basis with the individual best fit to perform the essential functions of the job. The above statements describe the general nature and level of work performed by employees assigned to the title. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Employees in this title are subject to a background check and a pre-employment physical.

Common Ground is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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Common Ground


Pontiac, MI
48341 USA


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