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Imm Hiring - Zendesk Operation Specialist - Onsite - Contract

Commfinity Technologies Pvt. Ltd
Austin, TX
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Job Posting Title: Zendesk Operation Specialist

Location: Open to Bay area Candidates and Austin TX

Duration: 6 Months+ - With a strong possibility of extension

Position Description
As a Zendesk operation specialist/engineer you will be responsible for owning and maintaining our Zendesk setup in order to help scale operations.

You will be supporting the day-to-day operations and software systems used by the Commerce Management team.

You will work closely with stakeholders to help ensure the smooth implementation of Support and Product Requirements.

As we rely on our systems to provide excellent enterprise-level support to scale the organization, you will be the backbone and the foundation of our success.

Key Responsibilities
Taking ownership of our Zendesk setup for the Commerce Customer Engineering Team
Maintain and support Zendesk views, workflows, triggers, macros, and automation
Strong expertise in understanding all Zendesk features
Build strong relationships across teams
Gather and collect requirements from stakeholders
Taking ownership of building a long-term roadmap
Groom and maintain a healthy backlog of incoming requests
Improve teams processes

Required Skills
Zendesk advanced administration experience (other/similar ticketing systems experience a bonus)
Working knowledge of Developer tools including Zendesk apps and APIs
Proven ability to understand business processes and translate business requirements into application functionality
Certified Zendesk Solution Consultant or Administrator, or equivalent experience
Implementation of cross-departmental projects
Demonstrated technical aptitude for, and experience supporting, client-server and/or web-based applications and SaaS/PaaS solutions
Proven ability to solve practical business problems
Excellent written and verbal communication
Strong team player with service oriented attitude and customer focus
Project Management Skills and Self Organized Person

Desired Skills
Understanding HTTP Protocol / Client - Server Web Based Applications
Experience working with iPaaS solutions
Experience working with SaaS or PaaS solutions
JavaScript or similar script language
Customer Support/Tech Support Experience

Commfinity Technologies Pvt. Ltd


Austin, TX
78753 USA



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