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Commercial Service Manager

Commercial Tire Inc
Boise, ID
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

Commercial Tire is looking for Commercial Service Manager in our Boise-Fleet location. Our application process is two parts. Please start here and complete the questionnaire. When complete, return to this page and click apply to complete your application.


POSITION OVERVIEW

Oversees and operates the service routes and tire areas in a professional manner. Supervises and maintains staff to appropriate levels; and assists store manager in operating the store in a safe, profitable, clean and positive manner. Works closely with Store Manager to achieve overall sales, service and operational objectives.

JOB RESPONSIBILITIES

  • Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs. A team player committed to continuous improvement.
  • Champions safe work practices and Commercial Tire’s safety guidelines and standards.
  • Ensures team is supporting and involved in efforts to make the store a clean and profitable operation.
  • Leads weekly service meetings and communicates with the outside service team in order to exceed customer needs.
  • Assists management team in training commercial service tech’s to TIA & Commercial Tire standards.
  • Vendor Relations: Orders and monitors all shop & tool supplies from vendors, adhering to the work order/rebill program as directed by company policy. Purchases and monitors shop supplies. Follows up with credits and returns in a timely fashion.
  • Directly supervise and train employees; assign monthly work schedules to ensure adequate staffing levels within the route service & shop areas; coordinate lunch hours and vacation schedules; develop assignments; help problem solve; evaluate employee’s performance; take disciplinary action as warranted; conduct interviews and assist with hiring decisions.
  • Is familiar with and willing to enforce all company policies including safety and proper store operation. Ensures employees attend safety meetings and comply with company safety goals, which includes timely reporting of accidents and completing required documentation.
  • Oversees vehicle inspections (includes commercial vehicles) on every vehicle entering the shop according to company standards. Inspects vehicles serviced in the shop to ensure Commercial Tire exceeds customer expectations (quality and timeliness).
  • Through proper vehicle inspection, detects mechanical problems; tire issues: recommends preventive services and helps sell services and tires to the customer, if warranted.
  • Make recommendations on sipping; balancing; and all services offered by Commercial Tire. Completes proper brake and shock inspections.
  • Reviews and writes work orders; maintains records on repair orders; schedules appointments; processes tickets; initiates purchase orders for parts; and assists with updating information on the computer.
  • Schedule routes service tech’s within their Daily service routes: dispatch service calls for emergency & scheduled service ensures completion and accuracy of routes.
  • Maintain dispatch log Dailey in Commercial Tires website (http://dispatch) to insure customer service; inventory; billing and records of service.
  • Other duties as assigned.

COMPETENCIES AND SKILLS

  • Learning on the Fly
  • Priority Setting
  • Planning
  • Directing Others
  • Process Management
  • Command Skills
  • Perseverance
  • Organizational Agility
  • Interpersonal Savvy
  • Customer Focus
  • Tire Industry Knowledge
  • Business Math Skills

QUALIFICATIONS – Unless indicated otherwise, these are preferred

  • 18 years of age or older, valid driver’s license, and insurable driving record (required)
  • High School diploma (or equivalent), plus 2-years college or technical school
  • 5 years’ experience in the tire industry
  • Regular attendance and punctuality is required and is an essential job function.


Responsibility Time Review:

Management

Office Work

Doing Work or supporting work

  • Directly supervise and train employees; assign monthly work schedules to ensure adequate staffing levels within the route service & shop areas; coordinate lunch hours and vacation schedules; develop assignments; help problem solve; evaluate employee’s performance; take disciplinary action as warranted; conduct interviews and assist with hiring decisions. Has 7-9 direct reports. Hours Spent / week: 12

  • Is familiar with and enforces all company policies including safety and proper store operation. Ensures employees attend safety meetings and comply with company safety goals, which includes timely reporting of accidents and completing required documentation. Hours Spent / week: 1.5

  • Schedule routes service tech’s within their Daily service routes: dispatch service calls for emergency & scheduled service, ensures completion and accuracy of routes. Hours Spent / week: 10

  • Leads weekly service meetings and communicates with the outside service team in order to exceed customer needs. Hours Spent / week: 1

  • Champions safe work practices and Commercial Tire’s safety guidelines and standards. Hours Spent / week: .25 (Safety is all the time)

  • Ensures team is supporting and involved in efforts to make the store a clean and profitable operation. Hours Spent / week: .25

  • Oversees vehicle inspections (includes commercial vehicles) on every vehicle entering the shop according to company standards. Inspects vehicles serviced in the shop to ensure Commercial Tire exceeds customer expectations (quality and timeliness). Hours Spent / week: 2

  • Reviews and writes work orders; maintains records on repair orders; schedules appointments; processes tickets; initiates purchase orders for parts; and assists with updating information on the computer. Hours Spent / week:2

  • Maintain dispatch log Daily in Commercial Tires website (http://dispatch) to insure customer service; inventory; billing and records of service. Hours Spent / week: 5
  • Vendor Relations: Orders and monitors all shop & tool supplies from vendors, adhering to the work order/rebill program as directed by company policy. Purchases and monitors shop supplies. Follows up with credits and returns in a timely fashion.

Hours Spent / week: 1

  • Provides customers with knowledgeable, courteous and prompt service at all times, while being sensitive to their needs. A team player committed to continuous improvement. Hours Spent / week: 2

  • Through proper vehicle inspection, detects mechanical problems; tire issues: recommends preventive services and helps sell services and tires to the customer, if warranted. Hours Spent / week: 2 – depends on the shop.

  • Make recommendations on sipping; balancing; and all services offered by Commercial Tire. Completes proper brake and shock inspections. Hours Spent / week: 1 - depends on the shop.

OR

  • Completes Commercial Service Tire Work outside the shop and assists customers with Commercial Tire Needs. Hours Spent / Week: 3 hours.

25 / week – 62.5 % of time

9 / 40 week – 22.5 % of the time.

6 / 40 week – 15% of the time.


Commercial Tire Inc

Address

Boise, ID
83705 USA

Industry

Real Estate

View all jobs at Commercial Tire Inc