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Guest Services Representative

Comfort Suites Mt. Juliet Mount Juliet, TN

  • Expired: May 09, 2021. Applications are no longer accepted.
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

This is a part-time position 2 nights a week (3 pm-11 pm)

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Mitigate customer complaints as needed
Welcome, register, check in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Bookkeeping: keep accurate records of all hotel guest account information
Communicate with housekeeping to make sure guest rooms are ready


Qualifications:

Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Working knowledge of Microsoft office and reservation management systems
Must have graduated high school, received a G.E.D. or equivalent
Has experience answering telephone calls and troubleshooting stressful situations
At least one year of hospitality industry experience or similar preferred


About Company:
Comfort Suites Mt. Juliet is a GOLD award-winning hotel and a franchisee of Choice Hotels International. The team here is a family and treats their guests as family as well. We strive for exceptional customer service and cleanliness so each guest experience is the best possible.

Comfort Suites Mt. Juliet

Address

Mount Juliet, TN
37121 USA

Industry

Tourism

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