Comcast Spotlight, the advertising sales division of Comcast Cable, helps put the power of cable to use for local, regional and national advertisers\. It is focused on providing multi\-platform marketing solutions to reach audiences most effectively and efficiently\. Headquartered in New York with offices throughout the country, Comcast Spotlight has a presence in nearly 80 markets with approximately 35 million owned and represented subscribers\.
Comcast Spotlight offers clients easy\-to\-buy, easy\-to\-execute options customized around their business goals\. We work with clients to provide them with customized, multi\-screen media marketing solutions that utilize our suite of products in the way that's best suited to meet their objectives\. Our media solutions provide advertisers with the ability to reach, engage and connect with their customers viewing content on any device or screen\.
Responsible for acting as the lead in the operation of a multi\-zone, multi headend, ad sales technical field operation with respect to maintenance, encoding, installation, and on\-air quality\. Coordinates assignments for assigned location or staff, as directed\. Interfaces with personnel of all levels across other departments and interfaces with third party vendors, as necessary\. Acts as technical specialist within own area\. May serve as team leader, but does not supervise\.
\- Maintains all headends and troubleshoots network issues and hardware failures pertaining to Ad Sales equipment; assists third party affiliates and ""Comcast Owned and Operated"" through all methods of delivery analog and IP video systems\.
\- Assists local staff and remote locations with maintenance and preventative maintenance of Ad Sales equipment\. Notifies leadership of potential risks; develops and implements plans to detect potential negative impact to regional market systems in order to "keep the business running\."
\- Configures and installs hardware and software necessary to encode/transcode mpeg content and maintains associated hardware and software to ensure they are within ATSC and FCC guidelines\.
\- Conducts analysis on market systems and interfaces with Sales & Traffic departments on technical issues \(i\.e\. audio and video problems, servers, modems, etc\.\) Applies systems analysis techniques and procedures to determine system functional specifications, and design, develop, test, or modify computer systems or programs based on user or design specifications\.
\- Installs and configures Starnet Insertion equipment \(including Satellite dish installation, alignment and receiving equipment\.\)
\- Interfaces with outside vendors for installation and/or configuration of satellite delivered paid programming\. Interfaces with software vendors per local agreements\.
\- Evaluates system performance through status monitoring \(via modem or visual inspection\.\) Utilizes test equipment such as mpeg analyzers and video and audio test sets to ensure content is within ATSC, SCTE, Cable labs, and FCC standards\.
\- Interfaces with local headend engineers and provides support, as necessary\.
\- Works with Technical Operations Supervisor and/or Manager, as required, to ensure issues are resolved in a timely and appropriate manner\. Schedules maintenance work and ensures completion by assigned Technicians\.
\- Designs and seeks budgeted capitol for system improvements\.
\- Consistent exercise of independent judgment and discretion in matters of significance\.
\- Other duties and responsibilities as assigned\.
\- Regular, consistent and punctual attendance\. Must be able to work nights and weekends, variable schedule\(s\) and overtime as necessary\.
\- Bachelors Degree or equivalent
\- Generally requires 7\-9 years related experience
Employees at all levels are expected to:
\- Understand our Operating Principles; make them the guidelines for how you do your job
\- Own the customer experience\-think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
\- Know your stuff\-be enthusiastic learners, users and advocates of our game\-changing technology, products and services, especially our digital tools and experiences
\- Win as a team\-make big things happen by working together and being open to new ideas
\- Be an active part of the Net Promoter System\-a way of working that brings more employee and customer feedback into the company\-by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
\- Drive results and growth
\- Respect and promote inclusion and diversity
\- Do what's right for each other, our customers, investors and our communities
Comcast is an EOE/Veterans/Disabled/LGBT employer