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Account Manager, Exhibitor Services

Comcast Sales Beverly Hills, CA
  • Posted: November 19, 2019
  • Full-Time

Job Title: Account Manager, Exhibitor Services
Business Segment: Fandango
Responsibilities: The Account Manager, Exhibitor Services interfaces daily with Fandango ticketing partners. Responsibilities included will be but are not limited to: troubleshooting issues, resolving processing entry, analyzing data and ticketing trends, renewing agreements, creating annual business reviews, and answering general questions. Strong communication and interpersonal skills are a must.
 
Account Managers are tasked with maximizing the partnership between Fandango and our theater circuit Partners' across their organizations. . As the primary company representative, Account Managers will coordinate between Fandango departments and assist theater management to ensure all communications and initiatives are executed consistently across the respective theatre circuits.
Account Managers are responsible for coordinating all technical and operational activities related to preparing and the ongoing support of Fandango services. Predominantly focusing on theater level operational support functions, ensuring that all systems for movie ticket purchase and delivery are fully functional at all times. 
 
Responsibilities:

  • Act as primary contact for all assigned Ticketing Partner accounts, maintaining a superior level of customer service and support to all partners consistently
  • Project manage rollout calendar and related technical preparations for onboarding new Ticketing Partners
  • Coordinate with Ticketing Partners to enable ticketing through Fandango services, managing client expectations and informing Partners of all policies and procedures
  • Monitor ticketing purchase activity throughout Fandango services and ensure 100% uptime thorough daily testing, ongoing monitoring and effective troubleshooting
  • Work with appropriate internal teams to ensure consistent site connectivity 
  • Work with ES Coordinator to maintain up to date training materials as technology changes to ensure optimized delivery of services
  • Project manage rollout of various technical service solutions
  • Creation of seat maps for reserved seating and specialty auditoriums
  • Oversee and coordinate all systems integration efforts for new and existing ticketing partners including the development of solutions and ongoing maintenance of existing integration solutions, which connect Fandango to theater's POS systems
  • Develop process for taking feedback from Partners
  • Suggest and implement proactive solutions to support Partners and their personnel in the delivery of Fandango services
  • Collaborate with cross-functional team leads
  • All other duties as assigned

Job Number: 53099BR
Posting Category: Sales
Country: United States
Sub-Business: Fandango
About Us: At Fandango, we love movies. From showtimes and ticketing, to engaging content and innovations in movie going- we strive to deliver the perfect movie going experience-anytime, anywhere. And to be the go-to destination for moviegoers, we think it's all about collaboration. Anyone can build a website or app, but it takes a special group across many disciplines to create an experience that can live across multiple platforms and connected devices. Thanks to an exceptional team, we're working hard to make Fandango a little bit better every day. Our 30 million (and growing!) online and mobile monthly visitors can now buy movie tickets at over 25,000 screens nationwide and stay for exclusive trailers, our award-winning original video series, movie reviews, celebrity interviews and more. So, if you're looking to inspire, be inspired and work at the intersection of entertainment and technology look no further than Fandango. Visit Fandango.com/careers for a behind-the-scenes look at Fandango and follow us on LinkedIn for the latest news and updates. Fandango is an NBCUniversal Company.
State/Province: California
Career Level: Experienced
Qualifications/Requirements: BA/BS degree (Marketing, Business or Communications preferred)
Minimum 5-7 years full-time Account Management experience
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Strong account management and relationship building skills
Experience managing key Accounts with a proven track record of success
Exceptional interpersonal skills, articulate
Ability to multi-task in a fast paced environment, detail oriented and responsive, deadline driven and strong quantitative reasoning skills
Adaptable and ambitious, enthusiastically take on assignments as needed to support the Team
Proactive and results-driven, thrives on problem solving
Able to exercise discretion and keep strictest levels of confidentiality
Must maintain regular and acceptable attendance at such level as is determined at the company's sole discretion
Flexible with work schedule, job often requires weekend availability and some travel

Eligibility Requirements
Interested candidate must submit a resume/CV through https://www.fandango.com/careers to be considered
Must be willing to work in Los Angeles, CA
Must have unrestricted work authorization to work in the United States
Must be 18 y

Comcast Sales

Address

Beverly Hills, CA
USA

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