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Front Desk Agent Full-time

Colwen Hotels Lebanon, NH
  • Expired: March 30, 2019. Applications are no longer accepted.

We are seeking a friendly, customer service focused Front Desk associate. This is an exciting opportunity for an  individual ready to work in a fast paced environment and that has superb multi-tasking abilities. 

Full and Part Time Positions are available 

GENERAL RESPONSIBILITIES

  • Check-in and check-out guests
  • Make and confirm reservations
  • Process guest check-in; confirm reservations, assign room and activate room key
  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
  • Assign room to guest request and preference whenever possible
  • Provide all guests with overview of hotel and amenities
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Process all check-outs
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
  • Run daily reports and check for accuracy
  • Complete assigned cashier and closing reports
  • Complete shift checklist
  • Balance and drop receipts according to prescribed accounting procedures
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
Qualifications: Three to six months related experience High School Diploma or GED Cash Handling experience General Accounting knowledge TIPS Certification (within 6 months) Strong Leader of people Proficient in English language. Intermediate to advanced computer skills Familiar with common computer software programs Must be willing to work holidays May require overnight stays Some work in office Must be willing to work varied hours