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Assistant Store Manager

Columbia Sportswear Company Palo Alto, CA
  • Expired: September 30, 2019. Applications are no longer accepted.

Assistant Store Manager
Palo Alto, CA United States
9/28/2019 8:47:48 PM
Overview of the Position:
The successful Assistant Store Manager works closely with the Store Manager to run the store and develop and lead the team of Key Holders and Sales Associates to deliver exceptional service and achieve sales goals. He/she has responsibility to lead and manage the store and team in the Store Manager's absence.
The Assistant Store Manager must be efficient in retail store management functions including visual merchandising, Inventory, payroll and scheduling. In addition, he/she must have a passion for sales and service, the ability to provide on-the-spot direction and coaching as well as help develop and train a team through a motivating leadership style, feedback and clear communication.
Essential Functions and Responsibilities:

  • Train and orient team members in collaboration with Store Manager, utilizing prAna's training framework; make recommendations for ongoing improvements to training approach and tools
  • Supervise team when Store Manager not present in store
  • Foster a work environment for teamwork, productivity and employee engagement
  • Establish and manage staff schedules, in conjunction with Store Manager
  • Assist with recruitment and participate in interviews with candidates to support hiring needs of store, as requested by Store Manager
  • Uphold company and store standards, policies and procedures
  • Role model high performance and behaviors aligned with the prAna values and standards
  • Assist with reporting and management-related administrative tasks
  • Address and resolve team members concerns and issues fairly and in a timely fashion
  • Monitor team members' work performance; deliver positive or constructive feedback timely; proactively partner with Store Manager on team member matters
  • Participate in the performance review process led by Store Manager; provide input
  • Handle employment-related matters in accordance with company policies and applicable federal, state and local laws
  • Assist Store Manager with payroll duties and completing and maintaining team member employment-related records and files
  • Identify and report health and/or safety issues or work-related accidents to Human Resources and Store Manager (or Director of Retail) immediately; follow company policy and procedures for reporting accidents or injuries on the job
Sales and Service
  • Instill a sales and service focus on the floor to achieve sales goals and deliver exceptional service as per the prAna service standards
  • Demonstrate extraordinary service standards and sales skills; lead by example
  • Train, coach and mentor team on prAna's sales and service standards and systems
  • Proactively order and replenish product
  • Acquire and apply in-depth knowledge of prAna apparel each season, including fit, fabric and intended use of each product
  • Assist with training team members on product knowledge and replenishment guidelines, procedures
  • Maintain accurate inventory levels based on current and future needs (i.e. promotions and events per the rolling 3-month marketing calendar)
  • Proactively lead and manage store loss prevention efforts and awareness
  • Execute physical inventory at store, in partnership with Store Manager and Finance
Store Environment
  • Execute product and visual merchandising in the store to drive sales and create an exceptional and consistent customer experience with the prAna brand
  • Maintain all aspects of store organization and cleanliness where and when required
Required Skills
Technical Skills and Experience
  • P&L management; payroll experience
  • Visual and product merchandising knowledge
  • Inventory management for store operations
  • Proficient with MS Office (Word, Excel and Outlook)
  • Proficient with Point of Sale (POS) systems; KWI experience a plus
  • Knowledge of social media (Facebook, Twitter, etc.) preferred
Required Experience
Education and Experience Requirements
  • Minimum of 3 years of retail management and supervisory experience with P&L accountability
  • Minimum of 5 years of sales and customer service experience in a retail environment
  • Bachelor's degree preferred in relevant field highly preferred
  • Experience in specialty retail and outdoor, active apparel highly preferred
  • Experience with active lifestyle similar to prAna's target customer is a plus
Travel and Schedule Requirements
  • Ability to travel occasionally to prAna Carlsbad, CA or other prAna locations
  • Must be able to work full-time plus additional hours as required with flexibility to accommodate staffing and business needs including weekdays, evenings, weekends, coverage for last-minute staffing needs and occasional travel overnight for training and meeting
Employee must be able to perform essential functions of position with or without reasonable accommodations.
**Please note: All candidates will be subject to a post-offer background check which may include, depending on position requirements, criminal history, credit history, driving record, employment verification, education and reference check.
EEO/AA Employer/Vets/Disabled/Race/Et hnicity/Sex/Sexual Orientation/Gender Identity/Age
We create versatile, stylish, and sustainable clothing and accessories that you can wear during every activity, every adventure, every day. How do we know? Because we base our designs on our own experiences. You see we're more than makers, we're doers-yogis, climbers, and world travelers-and we use our knowledge to make adventurous, free-spirited clothes that look good and play hard.
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
For US/CAN Postings Only:
At Columbia Sportswear Company (CSC), we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. CSC believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. All employment is decided on the basis of qualifications, merit, and business need.

Columbia Sportswear Company


Palo Alto, CA
94301 USA