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Salesforce Administrator

Columbia College, Columbia University in the City of New York New York, NY
  • Posted: 11 days ago
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

BASIC FUNCTION:

The Salesforce Administrator is responsible for supporting Columbia College through the implementation and maintenance of the Salesforce platform including Service Cloud, Marketing Cloud, and communities. The Administrator will serve as the first line of support for all Salesforce issues, support the operation of systems and integrations with external data, and participate in the full development lifecycle for migrating business processes to the platform.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
○ Collaborates with internal clients to assist with defining strategy, content, and features for their applications.
○ Participates in the day-to-day operations of applications and systems for CCIT in support of the College’s administrative departments.
○ Engages in unit, integration, and acceptance testing of Salesforce applications.
○ Produces technical and end-user documentation for Salesforce application.
○ Monitors components of the College’s Salesforce platform.
○ Applies Salesforce and industry-standard best practices to the Salesforce platform.
○ Researches add-on application packages and support analysis for acquisition of applicable programs.
○ Performs user support and training for College end users.
○ Assists with scoping and planning of various CRM-related projects and initiatives.
○ Provides tier 1 and 2 support for staff.
○ Performs routine administration functions for our Salesforce platform.
○ Designs, develops, and implements specific initiatives to improve data quality and security, and improve features within the Salesforce platform.
○ Builds and distributes Salesforce reports and dashboards.
○ Manages multiple projects with varying time frames and deliverables based on priorities, schedule, and resources.
○ Other duties as assigned.

SUPERVISION RECEIVED AND/OR EXERCISED:
Incumbent reports to the Executive Director, Information Technology and Strategic Analytics

MINIMUM QUALIFICATIONS:
○ Bachelor’s degree with two (2) to three (3) years of related experience, or equivalent combination of education and experience.
○ Familiarity and experience with project management principles and practices.
○ Experience and understanding of relational databases.
○ Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
○ Implement new enhancements including creation of custom objects, workflows, validation rules, approval processes, flows, flow triggers, and email alerts.
○ Outstanding attention to detail, as well as ability to conceive of the larger picture in relation to strategic planning required.
○ Ability to prioritize and manage multiple tasks under short and changing deadlines, while ensuring timely and accurate execution.
○ Excellent analytical, communication, organizational, and interpersonal skills required.
○ Proven record of collaborative and independent work.
○ Ability to exercise sound judgement, discretion, and tact in a professional setting.

PREFERENCES:
○ Experience with the Salesforce Higher Education Data Architecture (HEDA) model.
○ Understanding of key Salesforce architectural concepts (e.g. API and governor limits, security models, and techniques).
○ Ability to analyze, design, and optimize business processes via new Salesforce technology, API integrations, or other AppExchange products.
○ Experience with the Salesforce development ecosystem, including Apex, SOQL, SOSL, Lighting, and Visualforce.
○ Salesforce.com Certified Administrator (ADM 201) certification in current standing.
○ Familiarity with web development, including HTML5, CSS 3, and JavaScript.

Please apply at https://opportunities.columbia.edu/en-us/job/501831/salesforce-administrator

Columbia College, Columbia University in the City of New York

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