Guest Services Representative

Job Title: Guest Services Greeter - Part Time
Department: Guest Services
Reports To: Guest Services Manager
FLSA Status: Hourly, Non-Exempt

Compensation: $17.50/hr at time of hire.

General Summary:
The Guest Services Greeter shall greet and guide CCC and Bellco Theater guests to the requested locations. Greeter shall maintain an excellent public image for the Center as well as Bellco Theater, and shall interact with employees, patrons, and vendors regarding amenities, art, policies, procedures and overall operating guidelines of ASM Global/CCC.

Primary Duties and Responsibilities:

• Meet and greet guests; offer assistance in answering questions, provide directions to locations within our facility as well as to various amenities and services

• Coverage of reception desk for in-person guest and callers.

• On inquiry inform guest of amenities and walking distance locations

• Offer solutions to any guest complaints and problems; follow up to ensure customer satisfaction

• Refer unusual or difficult questions and problems to Guest Services Manager or Lead as needed to ensure proper resolution.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• Minimum High School Diploma or GED, some college coursework preferred

• One (1) or more years work experience in customer service or closely related field

Skills and Abilities:

• Demonstrated excellent communication (verbal and written) and inter-personal skills among all levels of staff and clientele

• Ability to speak, understand, and read standard English, required;

• Work effectively with diverse groups of people among all levels within an organization; skill to work effectively as part of a team

• Provide customer service in a professional considerate manner

• Excellent record of dependability and reliability

• Must be knowledgeable regarding general office equipment including phone, copier and Surface

• Must be self-motivated, and flexible to change

• Must be able to work a varied schedule including evenings, weekends and holidays

• Must be available for both evening and daytime/morning shifts

Computer Skills:

• Basic computer skills including ability to create word documents and excel spreadsheets, required

Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be requested to enable individuals with disabilities to perform the essential functions.

Position requires standing, mobility and standing up to 3/4 of scheduled work time. This position is not subject to adverse weather conditions. Requires radio usage of a two-way hand-held radio.

Note:

Colorado Convention Center/ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor

The essential responsibilities of each position are described under the headings in the job description and may be subject to change at any time due to reasonable accommodation, or other reasons. The job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Applicants who need reasonable accommodation to complete the application process may contact 303-228-8000.

Employment is contingent upon new employees providing documents verifying U.S. citizenship or, for aliens, documents verifying legal permission to work in the United States.