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This job listing expired 15 days ago

Temporary Part-Time Membership Services Representative

Collinson Group Plano, TX

  • Benefits Offered Vision, Medical, Life Insurance, 401k, Dental
  • Employment Type Temporary

Temporary Part-Time Membership Services Representative, Monday, Friday, Saturday & Sunday 4:00pm to 8:00pm shift

We are a dynamic, international organization eager to add talented resources to our growing team. As an innovative industry leader for over 30 years in diverse specialty markets including travel and financial services, The Collinson Group conducts business globally with 24 offices worldwide.

As a privately-owned UK-based organization we have four core divisions including International Membership Clubs. Priority Travel Group, a creator and manager of travel clubs and services for the international traveler, is seeking Temporary Part-Time Membership Services Representative for the Priority Pass, Inc. office in Plano, TX to support our US based operations.

We’re looking for dynamic, a high performing service-minded individual with experience in providing excellent customer service, and have a passion for the travel concierge and loyalty program industry. As a member of the Priority Pass family, you will join a unique and exciting team environment recognized for providing great value to distinguished customer segments.

We are passionate about building our team and welcome energetic, enterprising and professional individuals who share in our commitment to excellence. We are proud of our ongoing expansion and the career development opportunities available. Come join our team!

Essential Activities and Responsibilities:

  • Greet customers warmly and ascertain problem or reason for calling

  • Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment

  • Able to multi-task handling telephone calls, emails, mail and various projects assigned by management

  • Proactively market and enroll products to new members over the phone

  • Support and retain existing member relationships

  • Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals

  • Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment

  • Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.

  • Cooperate and support other team members

  • Complete other tasks as directed by management

    Knowledge, Skills and Abilities:

  • High school graduate with some college

  • 1-2 years customer service/call center experience

  • Type 50+ WPM

  • Excellent customer service skills. Strong track record of providing excellent customer experiences, and building lasting customer relationships.
  • Excellent communication. Fluent in English required

  • Customer orientation and ability to adapt/respond to different types of characters. Ability to communicate successfully with employees and clients

  • Strong phone contact handling skills and active listening.

  • Ability to multi-task, prioritize and manage time effectively

  • Must be disciplined, self-motivated and able to multi-task

  • Willingness to work in a team environment

  • Strong computer skills, proficient using internet and email (Microsoft Office Word and Excel a plus). Technically savvy with experience navigating multiple computer systems.
  • Ability to work Monday, Friday Saturday & Sunday 4:00 p.m. to 8:00 p.m. shift

  • Ability to work most holidays

Collinson Group

Why Work Here?

Global Leader in Travel Experiences with great benefits and opportunities to collaborate across multiple functions around the world

Collinson is a global leader in shaping and influencing customer behaviour to drive revenue and value for clients. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Travel Experiences, Insurance, and Assistance. The group provides unrivalled insight and expertise around affluent consumers and frequent travelers, creating and delivering products and services that increase engagement, loyalty and value for customers. We have more than 30 years experience, with offices located across the globe, servicing over 800 clients in 170 countries, employing over 2,000 staff, and managing over 20 million end customers. We have been bringing innovation to the market since inception, from launching the first independent global VIP lounge access program, Priority Pass, to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences. To find out more about any of our businesses and brands visit https://www.collinsongroup.com. We offer an excellent benefit package that includes employer paid medical insurance within 30 days and 100% match on 401k after 6 months.

Address

Plano, TX
USA