Temporary Part-Time Membership Services Representative, Monday, Friday, Saturday & Sunday 4:00pm to 8:00pm shift
We are a dynamic, international organization eager to add talented resources to our growing team. As an innovative industry leader for over 30 years in diverse specialty markets including travel and financial services, The Collinson Group conducts business globally with 24 offices worldwide.
As a privately-owned UK-based organization we have four core divisions including International Membership Clubs. Priority Travel Group, a creator and manager of travel clubs and services for the international traveler, is seeking Temporary Part-Time Membership Services Representative for the Priority Pass, Inc. office in Plano, TX to support our US based operations.
We’re looking for dynamic, a high performing service-minded individual with experience in providing excellent customer service, and have a passion for the travel concierge and loyalty program industry. As a member of the Priority Pass family, you will join a unique and exciting team environment recognized for providing great value to distinguished customer segments.
We are passionate about building our team and welcome energetic, enterprising and professional individuals who share in our commitment to excellence. We are proud of our ongoing expansion and the career development opportunities available. Come join our team!
Essential Activities and Responsibilities:
Greet customers warmly and ascertain problem or reason for calling
Responsible for servicing and logging high volume customer inquiries and requests in a fast-paced call center environment
Able to multi-task handling telephone calls, emails, mail and various projects assigned by management
Proactively market and enroll products to new members over the phone
Support and retain existing member relationships
Maintain membership services standards. Meet performance standards including effectiveness, efficiency, attendance and quality objectives. Support center operational and service level goals
Maintain positive attitude and professionalism at all times in what can sometimes be a stressful environment
Consistently demonstrate effective and professional handling of inbound and outbound telephone call activity.
Cooperate and support other team members
Complete other tasks as directed by management
Knowledge, Skills and Abilities:
High school graduate with some college
1-2 years customer service/call center experience
Type 50+ WPM
- Excellent customer service skills. Strong track record of providing excellent customer experiences, and building lasting customer relationships.
Excellent communication. Fluent in English required
Customer orientation and ability to adapt/respond to different types of characters. Ability to communicate successfully with employees and clients
Strong phone contact handling skills and active listening.
Ability to multi-task, prioritize and manage time effectively
Must be disciplined, self-motivated and able to multi-task
Willingness to work in a team environment
- Strong computer skills, proficient using internet and email (Microsoft Office Word and Excel a plus). Technically savvy with experience navigating multiple computer systems.
Ability to work Monday, Friday Saturday & Sunday 4:00 p.m. to 8:00 p.m. shift
Ability to work most holidays