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Customer Support Specialist

Collaborative LLC
Livermore, CA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The current position is a long term contract.
Rate: $24.00 Hourly
(Hours over 40 will be paid at Time and a Half)
Hours: 8:30 AM - 5:00 PM Monday - Friday
Location: Livermore California 94550 ***Will be remote for now, will be onsite if they get converted or as things change with Covid 19

Customer Support Representative

Representatives will act as customer interface for product manufacturer inquiries. Also, general assistance as needed to achieve and maintain patient safety, success, and satisfaction with home monitoring.

• Contacts newly trained patients and performs follow up activities

• Coordinates telephone appointments for testing assistance or product overviews

• Performs product overviews and communicates to the proper department to evaluate retraining needs

• Responds to testing inquires, replacements or return requests if unable to use products

• Acts as customer interface for product manufacturer

• Submits performance activities for departmental metrics

• Promotes use of digital platforms

• Demonstrates understanding and adheres to company policies, processes and procedures

• Expected to assist with customer issues

• Coordinate and Communicate with affected departments in processes or operations

• Versatility, flexibility, and willingness to work within constantly changing priorities

• Responsible for time management, adherence to schedule and attendance

• Maintains a culture of accountability and standards

• Follows all regulatory policies, procedures, privacy, and security standards

• Completes required company programs for compliance

QUALIFICATIONS | EDUCATION

• High School diploma or equivalent

• Educational and/or experience in a clinical environment preferred

• Customer services experience preferred

• Communicate clearly and concisely, both in writing and verbally with others in a professional manner

• Organize activities or projects and meet set objectives/deadlines

TECHNICAL SKILLS

• Proficient on Microsoft office programs and keyboarding, specifically Outlook

• Use current technology and informatics

PHYSICAL REQUIREMENTS

• Must be able to work at a computer workstation for extended periods of time

An equal opportunity employer

Company Description
Collaborative has a commitment to loyalty, quality, and strong communication.

Collaborative LLC

Why Work Here?
Reputable and growing organization with a commitment to company culture and employee satisfaction.

Collaborative has a commitment to loyalty, quality, and strong communication.

Address

Livermore, CA
USA

Industry

Business

Website

View all jobs at Collaborative LLC