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Program Manager

Collabera
Austin, TX
  • Expired: July 22, 2020. Applications are no longer accepted.


Position Details:















Job Title: Program Manager III

Duration: 12 months with possibilities of extension or conversion


Location: Remote – Will need to go in to the office as soon as it is open! Located in Downtown Austin, Texas


















Description:

Need a Program Manager for the User Support/Technical Support team. Once you will be hired you'll have to do the Support Job for 1 or 2 months before taking over as a manager.


Day-to-Day:

• Managing tier 3 support team – (8 support employees on the team). This teams goes in to logs to look at codes and diagnose problems from their websites.


Must Haves:

• At least 4 to 5 years of experience managing a team.

• Experience with logging and troubleshooting problems – they need someone who is technical enough to debug problems.

• Ability to work within a multi-functional team, uniting disparate groups across engineering, product management, and sales in support of a common goal.
• Experience with Salesforce.
• Experience with Excel, G-suite(Sheets and Presentations/Data).

• Strong time management and multitasking skills.

• Ability to solve problems creatively and effectively in a fast paced environment.

• Excellent communication skills, both verbal and written.


Plusses:

• Coming from another tech company

• A perfect fit would be someone who has experience with a startup and enterprise sized companies.


Education:

• Bachelors Degree




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Collabera

Address

Austin, TX
78701 USA

Industry

Business

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