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Product Support Rep III

Collabera Moline, IL
  • Posted: 17 days ago
  • Full-Time

Specific Position Requirements:

Job Duties:

  • Tier 3 support role that manages InTune application to secure client content on Mobile phones, handles break/fix for mobile phones which may include replacing cracked screens, etc., and troubleshoots mobile issues (i.e. connectivity issues, phone enablement & enrollment) and lifecycle replenishments/decommissions.
  • Management of ServiceNow mobileTier 3 ticket queue
  • Backup management of mobile Tier 3 shared mailbox
  • Support and administration of Intune (MDM – Mobile Device Management, MAM – Mobile Application Management)
  • Work with TEM (Telecom Expense Management) supplier Tangoe on mobile device lifecycle. Includes plan/feature management, new/upgrade/port orders, repair issues, etc.
  • Backup for all other team members roles & responsibilities

Required:

  • Proficiency with Apple and Android Operating Systems
  • Proficiency with Apple iPhone/iPad and Galaxy devices

Preferred:

  • Help desk experience
  • Mobile device enrollment programs experience (i.e. Apple Business Manager, Knox, Android Enterprise)
  • Ability to repair mobile devices (i.e. screens, microphones, etc.)
Technical Support,repair,troubleshoot,apple,android,iphone,ipad,mobile device,mobile phone

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Moline, IL
61265 USA

Website

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