Specific Position Requirements:
- Tier 3 support role that manages InTune application to secure client content on Mobile phones, handles break/fix for mobile phones which may include replacing cracked screens, etc., and troubleshoots mobile issues (i.e. connectivity issues, phone enablement & enrollment) and lifecycle replenishments/decommissions.
- Management of ServiceNow mobileTier 3 ticket queue
- Backup management of mobile Tier 3 shared mailbox
- Support and administration of Intune (MDM – Mobile Device Management, MAM – Mobile Application Management)
- Work with TEM (Telecom Expense Management) supplier Tangoe on mobile device lifecycle. Includes plan/feature management, new/upgrade/port orders, repair issues, etc.
- Backup for all other team members roles & responsibilities
- Proficiency with Apple and Android Operating Systems
- Proficiency with Apple iPhone/iPad and Galaxy devices
- Help desk experience
- Mobile device enrollment programs experience (i.e. Apple Business Manager, Knox, Android Enterprise)
- Ability to repair mobile devices (i.e. screens, microphones, etc.)