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Portuguese Operations Support Specialist

Collabera New York ,NY
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
======================================================= From Collabera: Excellent Job Opportunity for Customer Support Specialist / Operation Specialist / BULK HIRING / IMMEDIATE NEED ======================================================== Job Details: Industry: Social Media Job Title: Portuguese Operations Support Specialist  Location: New York Duration: 12 months with possible extension Pay Rate: $25 per hour on W2   Please call me directly at at (925) 249-7562 / (415) 727-1013 or email me at rujuta.joshi@collabera.com to speak in detail about the job.   Duties:
  • Provide our users with a delightful, high touch and effective support experience
  • Respond to inbound partner inquiries about product features, insights, bugs, etc.
  • Troubleshoot complex issues and translate pain points to effectively resolve issues
  • Improve our support workflows around issue resolution and product insights
  • Spot trends in partner issues and communicate feedback to product team
  • Help build and maintain central knowledge base
  • Develop product and use case specialization to improve quality of support 
  Required Skills:
  • B.A. or B.S. degree
  • 2+ years of experience in operations, account management or customer support
  • Experience using Excel and/or basic data & insights tools
  • Strong written and verbal communication skills
  • Strong attention to detail
  • Fluency in English in a business environment
  • Proficiency in Portuguese 
Preferred Skills:
  • Experience in the media industry
  • Proficiency in Spanish
Potuguese,Spanish,Customer service,Customer Support,Operation Specialist,Media,Troubleshoot
Company Description
Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

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New York, NY
10003 USA

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