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Pharmacy Technician

Collabera Nashville, TN
  • Posted: over a month ago
  • Full-Time

Work Location Nashville, TN 37228

Job Title 9547465: Pharmacy Technician Representative

Duration 03 Months (Possibility of Extension based on Performance)

Primary Responsibilities include but are not limited to:

  • Telephonic outreach to members, pharmacies and providers.
  • Will work in a call queue where productivity and quality are monitored.
  • Meet service level goals (call quality, daily/weekly call performance expectations).
  • Maintain member privacy by strictly adhering to HIPAA regulations.
  • Answer complex telephonic questions from customers while ensuring a high level of customer service and maximizing productivity with minimum downtime.
  • Handles customer correspondence, complaints, and inquiries.
  • Will keep track of issues and timelines, research and resolve complex issues, and compile required documentation for daily activities.
  • Must maintain a professional, customer-centric demeanor at all times.

Skills:

  • Experience working in a call center
  • Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
  • Experience in and a passion for delivering excellent customer service.
  • Strong computer skills (will be simultaneously talking on the phone, toggling between multiple open Internet windows, software programs, Word and Excel).
  • Self-motivator with strong organizational skills, attention to detail, and exceptional time management skills.
  • Superb active listening skills, able to work in a dynamic, fast paced team environment.
  • Effective written and oral communication skills.
  • Good phone presence

Education:

  • TN State Pharmacy Technician license
  • Minimum of one year of experience in a retail pharmacy, Pharmacy Benefit Management (PBM) or Health Plan setting required.
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Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Nashville, TN
37228 USA

Website

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