Industry - Healthcare
Location - 581 William R Latham Drive,Bourbonnais, IL 60914
Position - Pharmacy Technician
Duration - Over 6 months
Working Hours - Training schedule will be 8:30-5 PM CST for the first 3 weeks
Scheduled may vary after training period anywhere from 7 AM to 9 PM
***Looking someone with 1+ years of Call Center experience and retail pharmacy experience is required***
Makes outbound notification calls to members and/or their appointed representatives regarding status of requests.
Responds to inquiries from customers for information and assistance related to coverage determinations.
Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
Processes coverage determination requests received by mail, fax, electronic portal or telephone.
Works in various queues to ensure proper handling of all processes related to coverage determination requests.
Required 1+ years of Call Center experience and retail pharmacy experience preferred.
General knowledge of formulary process, and branded versus generic drugs required.
Excellent customer service/people skills.
Excellent telephone and PC/data entry skills.
High School Diploma or GED required