Industry - Healthcare
Location -1640 Dallas Parkway,Plano, TX 75093
Duration - one year
Working Hours - Training hours 8am to 5:30pm CST. After 6wks of training
Pay rate - 16.75/hr without benefits **Looking someone with 1-2 years of experience working in a healthcare indsutry***
**Attendance is Mandatory during 6 weeks of training** Duties:
Receives and enters information gathered via telephone, fax, or internet to create initial Short Term and Long Term Disability claims, Family Medical Leaves, Workers Compensation, or Early Notification Proof of Loss form;
Returning phone calls in the same business day or within one business day
Responding to non-urgent written inquiries within three business days
Responding to urgent inquires within one business day
Maintaining accurate daily phone logs
Receiving no more than two customer complaints per quarter (internal or external). Skills:
1+ years telephone/customer service experience.
Ability to accurately type 25-30 words per minute.
Knowledge of MS Office(word,Excel and Outlook) Education:
High School Diploma 1+ years telephone/customer service experience,customer service ,call center ,bilingual ,claims ,insurance ,healthcare ,medical ,medicare ,medicaid