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Intake Care Senior Representative

Collabera Nashville, TN
  • Expired: 21 days ago. Applications are no longer accepted.

Duties:

  • BH Intake representative is responsible for processing authorization requests from customers, providers and facilities.
  • BH Intake Representative is responsible for telephonic outreach to customers regarding BH benefits and services.
  • BH Intake Representative is also responsible for conducting post discharge outreach to customers to assess for needs and barriers after psychiatric inpatient treatment.
  • BH Intake Representative is required to adhere to Policies and Procedures and all Compliance Rules and Regulations.


Responsibilities and functions:

  • Monitors daily productivity to ensure all work is completed timely and accurately.
  • Adheres to call center procedures and ensures adequate coverage of phone queue.
  • Maintain confidentiality and adheres to all HIPAA and PHI regulations.
  • Completes all assigned and required trainings.
  • Adheres to all Policies and Procedures to ensure compliance.
  • Processes all organization determination authorization requests within required time frames and ensures compliant documentation of each request.
  • Processes all assigned calls within required time frames and ensures compliant documentation of each call processed.
  • Attends staff meetings and one on one meetings with leadership as scheduled.


Skills:

  • Two years' experience in utilization management, behavioral health direct care, or behavioral health case management.
  • Bachelor's degree in mental health field or psychology or social work related field required.
  • Master's degree in mental health field or psychology/social work related field preferred (special note: this educational level may be required by some CBH customers as designated specifically within their contracted services).
Bachelor's degree in mental health field or psychology or social work related field required.

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Nashville, TN
37205 USA

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