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Healthcare Customer Service Specialist

Collabera Phoenix, AZ
  • Expired: over a month ago. Applications are no longer accepted.

Position Details:

Industry: Health care

Job Title: Customer Service Associate Representative

Duration: 3 Months


  • Plays a key role in maintaining our 40,000 + plan population, ensuring our customers are serviced at a high level, and that their documents are appropriately tracked and protected.
  • Answers incoming calls from customers, responds to inquiries, and accepts premium payments via phone.
  • Keeps excellent notes in member QCare record.
  • Executes demographic and PCP changes per customer requests.
  • Assists Enrollment Specialists with outbound requests for information.
  • Excellent organizational, interpersonal skills and verbal and written communication skills

  • One or more years of customer service experience in a Call Center environment.

  • Demonstrated capability of driving individual performance results in a high volume production environment.

  • Demonstrated ability to listen and respond effectively to customers with complex service issues.

  • Ability to build and maintain productive working relationships with others and contribute as an effective team member and technical coach.

  • Ability to manage multiple tasks and special projects.

  • Ability to work collaboratively to remove barriers and create a positive customer experience.

  • Must be able to type 65 to 75 words per minute

  • High School graduate or equivalent- required; college degree with equivalent work experience – preferred.

Enrollment, Call Center,customer service,Healthcare,Medicare,Medical


Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.


Phoenix, AZ
85085 USA