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Healthcare Customer Service Representatives

Collabera Birmingham ,AL
  • Expired: June 17, 2020. Applications are no longer accepted.

  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guding on the appeals process, guding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.


  • 1 years of customer service experience analyzing and solving customer problems required;
  • Intermediate proficiency in Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills
  • Exceptional organizational and time-management focus


  • High School Diploma or equivalent required,
  • Associates or Bachelor’s degree preferred

1 years of customer service experience,Knowledge of Medical Terminology a PLUS

Job Requirements:



Birmingham, AL
35244 USA