Skip to Main Content
← Back to Jobs

Healthcare Customer Service Representatives

Collabera Birmingham ,AL
  • Expired: June 17, 2020. Applications are no longer accepted.
Duties:

  • Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guding on the appeals process, guding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions.
  • Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
  • Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.

 Skills:

  • 1 years of customer service experience analyzing and solving customer problems required;
  • Intermediate proficiency in Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Excellent written and oral communication skills
  • Exceptional organizational and time-management focus

 Education:

  • High School Diploma or equivalent required,
  • Associates or Bachelor’s degree preferred


1 years of customer service experience,Knowledge of Medical Terminology a PLUS

Job Requirements:

Collabera

Address

Birmingham, AL
35244 USA