Healthcare Customer Service Representative
Collabera Birmingham, AL
- Expired: September 10, 2020. Applications are no longer accepted.
Job DescriptionReach out to me at 973-581-3154 at your earliest convenience and share your resume at firstname.lastname@example.orgIndustry: Health careJob Title: Customer Service RepresentativeDuration: 6 Months (Possibility of extension on business need)Locations: Birmingham, ALSchedule NotesHours of operation are Sunday to Saturday 7AM to 9PM. No guarantee in shift; candidates must be available for all hours - shifts will be assigned based on need. We are open all holidays except for Thanksgiving Day and December 25th.
There could be overtime requested/required. Training class will start 10-19-2020. Training hours will be 8:30 to 5:00 PM (local time) on the first day.
Perfect attendance is required. WAH, due to Covid, but be back in office; must be local to officeJob DescriptionDuties Help callers and customers understand our business a little better. Topics would include answering benefit questions, claims questions, guiding on the appeals process, guding...
on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries, and other customer service common questions. Make it easy for customers to work with us. Take ownership of their issues and do your best to resolve them over the phone the first time, every time.
Be an advocate for health and wellness. Educate customers on disease management programs and make recommendations on the right healthy living programs for their needs.Skills 1+ years of customer service experience analyzing and solving customer problems required; Intermediate proficiency in MS Office Suite; high level capacity to multitask independently and on a computer Knowledge of Medical Terminology a PLUS Excellent written and oral communication skills Exceptional organizational and time-management focusEducation High School Diploma or equivalent required, Associates or Bachelor's degree preferredSkills Requiredcustomer service,call center,MS Office ,Medical,oral ,communication,organizational ,time-management,medical calls