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Customer Service Representative

Collabera
Roanoke, VA
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

From Collabera: Excellent Job Opportunity for Customer Service Representative

Industry: Financial

Position: Customer Service Representative

Location: Roanoke, VA

Duration: 12 Months

If you are interested to more about the position you can directly call at (972) 777-2099 or email at ravindra.bhagat@collabera.com

Responsibilities:

  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
  • Receive direction from managers and escalate non-routine questions.
  • Oversee multiple claim types, and take appropriate action to decision the case using multiple systems and applications.
  • Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling.
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Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Collabera

Address

Roanoke, VA
24019 USA

Industry

Business

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