Skip to Main Content
← Back to Jobs

Customer Service Representative

Collabera Kennesaw, GA
  • Posted: over a month ago
  • Full-Time
Description:

Client Services Representative

As part of the team, Client Service Representatives go beyond reviewing and analyzing simple account transactions, you’ll assess the level of risk and make decisions which directly impact the client experience during life events and moments that matter. Anticipate and resolve client concerns with the goal of exceeding each client’s expectations, no matter how large or small the request. Fraud Client Service Reps work in an inbound client service contact center that requires sitting and taking calls for the entire shift, with structured breaks. Being there for our clients is our number one priority. In order to do that, we need our associates to adhere to their schedules to ensure our clients have every opportunity to connect with a client service professional in their moments that matter.

As a Client Service Representative, you can look forward to

• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner

• Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time

• Understanding how clients engage with us via technology (online, mobile), financial center and contact center to guide them in ways that we can improve their financial life

• Navigating multiple computer applications while interacting with the client

• Listening to, understanding, and providing solutions for our client's needs
You’re a person who (required skills)

• Displays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives

• Fully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions

• Has a commitment to excellent attendance and proven reliability and can work the agreed-upon schedule

• Has a dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays

• Communicates effectively and confidently with all clients to make their financial lives better

• Has the ability to engage with clients – begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections

• Is comfortable receiving ongoing performance feedback and coaching

• Is comfortable with ongoing change and learning new technology/processes

• Has 1+ years of customer/client service experience, including experience handling difficult client situations (2+ years preferred)

• Has at least an intermediate level of proficiency with computers and current technology

• Great customer service and multitasking ability

Calls,customer service ,phone,Good communication

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Kennesaw, GA
30144 USA

Website

What email should the hiring manager reach you at?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

What email should we contact you at once we get salary info from the hiring manager?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.

Our qualification feature is only available to registered members - what email address would you like for us to keep on file?

By clicking the button above, I agree to the ZipRecruiter Terms of Use and acknowledge I have read the Privacy Policy, and agree to receive email job alerts.