Skip to Main Content
← Back to Jobs

Customer Service Representative

Collabera Johnston ,IA
  • Expired: 25 days ago. Applications are no longer accepted.
Job Description
RESPONSIBILITIES: The support team provides front-line technical support/information/solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction. Common calls & emails include:
•General product questions, availability, compatibility
•Ag, Residential and Commercial, & golf product issues/complaints
•Warranty registration, and extended warranty coverage
•Out of warranty assistance
•Parts & publications lookups
•Loyalty Rewards programs

REQUIRED SKILLS, KNOWLEDGE, & RELEVANT WORK EXPERIENCE:
* Skills in interpersonal communications, negotiation, and conflict resolution
* 6+ months experience with customer service / support experience.
* High comfort level and experience with consumer software applications
* Strong computer and troubleshooting skills
* Ability to work support hours and occasional holidays to support the business MS Office
Company Description
Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Johnston, IA
50131 USA

Website