Skip to Main Content

Customer Service Representative

Collabera
Helena, MT
  • Expired: June 17, 2020. Applications are no longer accepted.

Position Details:
Industry:   Internet Services
Job Title:    Customer Service Representative
Duration:    3 month(s)
Location:    Helena, MT 59601
Comapensation : $13/hr
Typical Hours: Monday through Friday 8 AM to 5:00 PM
Duties and Responsibilities include:


  • Listening to recorded calls and evaluating for accuracy based on set expectations.
  • Ensure claims information is entered accurately into MMIS system.
  • Reviewing all Enrollment Broker, Provider Relations entries for accuracy.
  • Ensures productivity meets or exceeds services and quality standards
  • Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.
  • Verify the timeliness of processing claims through document control.
  • Covering for front desk admin as needed.
  • Other duties as assigned.

Qualifications

  • Quality Assurance experience preferred
  • Medicaid or Health Insurance experience preferred
  • Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.
  • Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.
  • Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.
  • Able to embrace coaching and feedback from peers and management.
  • Must have the ability to operate general office equipment, MS Office products as well as specialized software.
  • Follow procedures expected of all staff and act in a professional manner.
  • Some overtime may be required

For more information, you can reach me at 973-494-8202

customer service representative ,call center ,customer care ,call ,inbound,outbound,quality assurance ,quality

Job Requirements:

Collabera

Address

Helena, MT
USA

Industry

Business

View all jobs at Collabera