Customer Service Representative

Position Details:
Industry:   Internet Services
Job Title:    Customer Service Representative
Duration:    3 month(s)
Location:    Helena, MT 59601
Comapensation : $13/hr
Typical Hours: Monday through Friday 8 AM to 5:00 PM
Duties and Responsibilities include:

• Listening to recorded calls and evaluating for accuracy based on set expectations.
• Ensure claims information is entered accurately into MMIS system.
• Reviewing all Enrollment Broker, Provider Relations entries for accuracy.
• Ensures productivity meets or exceeds services and quality standards
• Verify File Update Requests (Furs) are entered into the system correctly and responded to within contract requirements.
• Verify the timeliness of processing claims through document control.
• Covering for front desk admin as needed.
• Other duties as assigned.

Qualifications

• Quality Assurance experience preferred
• Medicaid or Health Insurance experience preferred
• Ability to work well with people under occasional stressful and demanding conditions; develop and maintain effective working relationships with a variety of individuals; identify when to ask for help and be willing to ask for help when appropriate.
• Must be a self-starter that is unselfishly motivated and able to demonstrate the initiative to meet business/department needs.
• Must be able to show commitment to consistently doing high quality work and occasionally going above and beyond.
• Able to embrace coaching and feedback from peers and management.
• Must have the ability to operate general office equipment, MS Office products as well as specialized software.
• Follow procedures expected of all staff and act in a professional manner.
• Some overtime may be required

For more information, you can reach me at 973-494-8202

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Job Requirements: