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Customer Service Representative

Collabera
Austin, TX
  • Posted: 10 days ago
  • $18 to $21 Hourly
  • Full-Time
Job Description

Title: Customer Service Representative

Location:100% Remote

Duration: 9+ Months

Responsibilities

  • This role provides unbiased assistance to Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions (we provide extensive 90 day training program).
  • Assists with problem resolution, as needed.
  • Responds to phone inquiries in a prompt, courteous and concise manner.
  • Documents all encounters in clear and concise online logs. Transfers callers to other Call Center units as needed.

Required Skills:

  • Requires experience with Computer
  • Must type 30 wpm. Must be effective at multi-tasking.
  • Prior Medicaid experience preferred.
  • Prior Call Center experience preferred.
CSR,Customer Service Representative,30 WPM,Computer Skills
Company Description
Collabera is a Global Digital Solutions Company providing Software Engineering Solutions for the world's most tech-forward organizations in the areas of Engineering, Cloud and Data/AI. With its roots serving the engineering needs of the world's most recognized businesses in Technology, Financial Services, Telecom and Healthcare, Collabera today operates across 60 locations in 11 countries, serves 30% of the Fortune 500, and has exceeded the industry growth rate by 3-4x for several years.

Collabera

Address

Austin, TX
78727 USA

Industry

Business

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