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Customer Service Representative

Collabera Albuquerque ,NM
  • Expired: over a month ago. Applications are no longer accepted.
Job Description
Position Details:
  • Industry:            Healthcare/IT Services
  • Position:             Customer Service Representative
  • Job duration:     12 Months (Extension Possible)
  • Location:            Albuquerque, NM 87103
  • Work Hours:       M-F 7 am - 7 pm (Any 8 hours)
  • Pay:                    Flexible (W2)
Roles and Responsibilities:
  • Must be available for any 8-hour shift from 7 am to 7 pm
  • This role provides unbiased assistance to Medicaid and Health Care Services Providers with questions regarding eligibility, medical claims status, and other program/services questions
  • Assists with problem resolution, as needed
  • Responds to phone inquiries in a prompt, courteous and concise manner
  • Documents all encounters in clear and concise online logs
  • Transfers callers to other Contact Center units as needed
  • Meets individual performance standards
  • Performs other duties as may be assigned by management
  • Attains and maintains strict required attendance and performance metrics

Must Have's:

  • Prior Medicare/Meddicaid/Medical/Healthcare/Hospital/Clinical Work Experience preferred
  • Previous Customer Service/Call Center work experience preferred
  • Medicare and Medicaid knowledge
  • HIPAA knowledge
  • Ability to apply knowledge of federal and state programs to benefit coverage for the patient
  • Strong communication skills (verbal & written)
  • Demonstrated experience working with people of various educational, experience communicating government caseworkers and hospital personnel
  • Strong organization skills – ability to prioritize, plan
  • Computer skills, including word processing, basic keyboard skills required
  • Ability to work independently and follow tasks through to completion without direct Supervision

Should you have any questions, feel free to call me on 973-581-3871. customer service,customer support,medicare,medicaid,hipaa,customer service representative,medical,hospital,healthcare

Company Description
Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.



Albuquerque, NM
87103 USA