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Customer Service Representative (Level III)

Collabera Las Vegas, NV
  • Expired: over a month ago. Applications are no longer accepted.

Job Description:

  • The candidates provide customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment
  • Requires knowledge of multiple products and ability to deepen or retain relationships through service
  • Performs routine account-related transactions
  • Involves referring customers to the appropriate line of business for products not supported
  • May be required to solve problems and investigate / resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request
  • May handle escalated issues by successfully navigating the organization to resolve customer requests
  • Routes, maintains and tracks outstanding servicing requests and provides thorough follow up
  • Accountable for the successful resolution of all customer requests
  • Typically requires 1-2 years of experience

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

1351 Town Center Dr, Las Vegas, NV 89144
Las Vegas, NV
89144 USA

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