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Customer Service Rep

Collabera Asheville, NC
  • Expired: over a month ago. Applications are no longer accepted.

Job Title: Customer Service Rep

Location: Asheville, NC (28806)

Duration: 3 Month Contract

Summary:

  • The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • A typical customer service representative is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed.
  • Customer service agents may be inbound, outbound or a combination of both

Job Responsibilities

  • Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills
  • Act as escalation point for clients/customers
  • Approve the referral of unresolved customer grievances to designated departments for further investigation
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes
  • Solicit sale of new or additional services or products
  • Report on call center activities to executive level management

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Expert ability to work independently and manage one’s time
  • Expert ability to accurately document and record customer/client information
  • Expert leadership and mentoring skills necessary to provide support and constructive performance feedback
  • Previous experience with computer applications, such as MS Word and Power Point

Education/Experience:

  • High school diploma or GED preferred.
  • Entry to 2 years of customer service related experience required.

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Asheville, NC
28806 USA

Website