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Customer Service Agent

Collabera Newark, DE
  • Expired: over a month ago. Applications are no longer accepted.

Description:

Resource is required to be on the assignment for the required hours as specified in the job description. Forty hours per week is the expectation in the absence of specified hours. Attendance and punctuality are essential components of the position; therefore, unexcused absences and tardiness could result in dismissal.

Pre-Screening/Assessment Requirements:
• Customer Service Assessment – Minimum 80%
• Typing Assessment

Collections Representatives

The Collector works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes.

This role can work in any stage of delinquency and frequently requires guidance on non-routine situations.

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities.

Contacts delinquent, charged-off, or high-risk customers in order to secure payment and determine reason for delinquency on active loan/credit card accounts.

In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer.

This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts.

Understands and educates customers on account terms and alternate payment programs and methods.

Navigates a computerized data entry system and other relevant applications while staying within our regulatory and compliance guidelines within Collections.

Required Skills:
1. Excellent communication skills
2. Customer Service focus
3. Ability to understand and discuss personal and financial difficulties
4. Ability to recommend and negotiate payment arrangements
5. Demonstrated ability to work in a fast paced environment
6. Strong computer skills

Desired Skills:
1. Previous collections experience
2. Previous customer service experience
3. Strong negotiation skills


Work Schedule: 2nd Shift; Monday – Friday; 1:00 PM – 10:00 PM with rotating Saturdays and one day off during week when working Saturday (Saturday rotations occur every 2nd or 3rd Saturday; mostly so 2 Saturdays per month are worked)

Training: Will participate in current training program (5 weeks = 3 weeks classroom, 2 weeks OJT); Monday – Friday; 8:00 AM – 5:00 P

Compliance, Focus, Training,calls,customer service

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Newark, DE
19711 USA

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