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Customer Care Specialist

Collabera East Hartford, CT
  • Posted: October 28, 2020
  • Contractor

Duration: 03 months contract project Duties: • Reports directly to a Call Center Supervisor • Provides courteous and accurate one to one telephone contact with HUSKY consumers, assisting in providing program, account information and password reset assistance for the online Consumer Portal • Use the designated system to document calls, requests and status information • Act as initial point of contact for inquiries from potential and existing HUSKY beneficiaries related to Spend-down, My Account password resets and Premium Billing for the HUSKY and MedConneCT Program • Provide one-to-one telephone contact with consumers and providers • Assist with password resets • Accurately respond to incoming calls received by the call center • Accurately document all interactions with consumers • Maintain technical and program policy proficiency in the HUSKY Health rules/guidelines and other related program policies • Properly forward calls to Call Center Leadership or other CT agencies per procedures • Provide clear, complete, accurate and objective information based on full understanding of program requirements • Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service • Work with consumers in difficult situations • Handle and data enter complaints in accordance with approved policies and procedures • Research inquiries as needed • Report any technical problems with equipment, systems or facilities to Call Center Manager • Meet and exceed daily standards for calls answered, accuracy, customer service, and quality • Participate in training activities as needed • Participate in and contributes to the quality improvement process • Other duties as may be assigned Call Center Experience,Healthcare Experience-Preferred,Fast typing

Collabera

Address

East Hartford, CT
06118 USA

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