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Call Center Representative

Collabera Albuquerque, NM
  • Expired: 9 days ago. Applications are no longer accepted.
This individual is a member of the New Mexico Medicaid Provider Relations Call Center team, providing assistance to various healthcare Providers,
Clearinghouses and Submitters as part of contractual obligations with the State of New Mexico.

• Using a computerized system, responds to customer inquiries in a call center environment
• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches and/or resolves inquiries and logs customer calls
• Works under the direction of the Supervisor and Manager in delivery of special projects and research
• Briefs out with management team regarding updates and reports of special assignments
• Communicates appropriate options for resolution in a timely and professional manner
• Informs customers about services available and assesses customer needs
• Provides functional guidance, assistance, training and troubleshooting for lower level staff
• Schedules work to ensure accurate phone coverage; monitors priority of calls and shifts escalated calls to assure resolution to problems,
therefore attendance a must
• Prepares standard reports to track workload, response time and quality of input
• Provides information and support services to Medicaid Providers
• Must be able to handle sitting and being on the telephone over seven hours a day
• All other duties as assigned
Ms Office,Data Entry, call center inbound, medicaid, medicare,healthcare,customer service


Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.


Albuquerque, NM
87101 USA