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Call Center Representative/Customer Service Representative

Collabera Lewiston, ME
  • Expired: over a month ago. Applications are no longer accepted.

Job Details:

Job Title: Call Center Representative/Customer Service Representative

Location: Lewiston, ME 04240

Duration: 6 Months

Shift hours: Mon-Fri: 7AM-4PM or 8AM-5PM

Pay rate: $12.08/hr

Job Description:

· The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

· A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

· Customer service agents may be inbound, outbound or a combination of both.

· Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

· Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

· Refer unresolved customer grievances to designated departments for further investigation.

· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

· Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

· Ability to work independently and manage one’s time.

· Ability to accurately document and record customer/client information.

· Previous experience with computer applications, such as MS Outlook or data entry software.

· Education/Experience: High school diploma or GED preferred.

Entry to 2 years of customer service related experience required

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

19 Mollison Way, Lewiston, ME 04240
Lewiston, ME
USA

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