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Bilingual Customer service representative

Collabera Thousand Oaks, CA
  • Expired: 12 days ago. Applications are no longer accepted.
Required Skills
The Patient Service Representative is responsible for providing 1st class customer service to our patients by treating them with courtesy and respect. The Patient Services Representative answers inbound calls and places outbound calls to update patient demographics, schedule appointments, order supplies, physician referrals, prescription refills, collection of payment, and answer general questions.
Key Responsibilities:
As a patient services representative level 1 some of the key responsibilities would include:
• Answering Incoming Patient Calls
• Conducting Outbound Calls to Patients and Physician offices
• Answering Patient inquiries, using multiple system resources to research and resolve various issues.
• Scheduling patients for appointments with physician office(s) following physician specific requirements
• Updating patient accounts as necessary
• Building strong long lasting relationships with clients and patients
• Providing reports to management staff regarding daily activities, process improvements, etc.
• Other Duties as assigned
Education and Certifications:
High School Diploma or equivalent work experience required.
Critical Skills:

• Ability to navigate multiple various computer systems
• Ability to type 30+ WPM
• Ability to work in an environment with little supervision needed
• Ability to work in a moderately noisy, fast pace and changing environment
• Healthcare and/or Insurance related experience preferred
• 1 – 3 years of work experience preferred
Minimum Requirements:
1+ years of work experience preferred; Healthcare and/or Insurance billing or processing and customer service preferred
Additional/Specialized Knowledge and Skills:
To be successful in the Patient Services Representative 1 role. A person would possess the following skills:
• Effective/Clear verbal and writing communication skills
• Excellent Attention to Detail
• Effective Active Listening Skills
• Schedule Flexibility
• Organized
• Friendly / A Team-Player
• Patience

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Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.


Thousand Oaks, CA
91360 USA