Bilingual Customer Service
- Customer Service Representative (CSR) focusing on Quality Assuarnce Service and Analysis for all lines of business.
- This position will monitor the inbound calls of our teams to assess demeanor, technical accuracy and conformity to company and regulatory policies.
- Additionally the CSR will initiate outbound calls to our clients and patients to assess level of understanding and satisfaction resulting from interactions with our providers of care.
- Acts independently working under limited supervision. Will be expected to :
- Perform call monitoring and provide trend data to management team.
- Use quality monitoring system to compile and track data.
- Use excel and other report platforms to provide feedback to team leaders and management
- Perform other duties as assigned.
- Bilingual required (Spanish)
Other,Excel,analysis,management,accuracy,Applications,assurance,bilingual,call,calls,care,center,clients,coaching,csr,Customer,Data,English,Hipaa,inbound,interactions,internal,interpersonal,Level,Medical,monitor,Monitoring,Office,Oriented,Outbound,people,perform,platforms,Providers,quality,regulatory,report,representative,Review,rules,Service,SOLID,Spanish,system,Team,technical,Time,track,Veteran,with,Write,written,bachelor,AS,BE,Diverse,External,feedback,dedication,outside,patients,practice,OR,Verbal,working,staff,Terminology,this,under,Compile,degree,Prepare,Proficient,all,Speak,resulting,Lines,Satisfaction,Teams, Communication, WORD), Reports, read