Skip to Main Content
← Back to Jobs

Bilingual Customer Service

Collabera Chicago, IL
  • Expired: over a month ago. Applications are no longer accepted.

Bilingual Customer Service

Duties:

  • Customer Service Representative (CSR) focusing on Quality Assuarnce Service and Analysis for all lines of business.
  • This position will monitor the inbound calls of our teams to assess demeanor, technical accuracy and conformity to company and regulatory policies.
  • Additionally the CSR will initiate outbound calls to our clients and patients to assess level of understanding and satisfaction resulting from interactions with our providers of care.
  • Acts independently working under limited supervision. Will be expected to :
  • Perform call monitoring and provide trend data to management team.
  • Use quality monitoring system to compile and track data.
  • Use excel and other report platforms to provide feedback to team leaders and management
  • Perform other duties as assigned.
  • Bilingual required (Spanish)

Other,Excel,analysis,management,accuracy,Applications,assurance,bilingual,call,calls,care,center,clients,coaching,csr,Customer,Data,English,Hipaa,inbound,interactions,internal,interpersonal,Level,Medical,monitor,Monitoring,Office,Oriented,Outbound,people,perform,platforms,Providers,quality,regulatory,report,representative,Review,rules,Service,SOLID,Spanish,system,Team,technical,Time,track,Veteran,with,Write,written,bachelor,AS,BE,Diverse,External,feedback,dedication,outside,patients,practice,OR,Verbal,working,staff,Terminology,this,under,Compile,degree,Prepare,Proficient,all,Speak,resulting,Lines,Satisfaction,Teams, Communication, WORD), Reports, read

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

Chicago, IL
60608 USA

Website