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Bilingual Customer Service Representative

Collabera Birmingham, AL
  • Posted: over a month ago
  • $14 to $15 Hourly
  • Contractor
  • Benefits: 401k

Job Description:

Duties:
1+ years of prior customer service experience strongly preferred.

  • Spanish Bilingual for 7 positions; candidates will not need to take the Bilingual Exam
  • Demonstrate strong data entry and typing skills with proficiency in the use of Microsoft Office, including ability to use a mouse and keyboard interchangeably.
  • Ability to use telephone equipment, including headset.
  • Demonstrate high-level communication skills by expressing thoughts and information clearly and succinctly using correct grammar.
  • Communicates information in a tactful and positive manner at all times.
  • Ability to actively listen to customers, probe for clarification, and provide consultative guidance based upon customers' individual health needs.
  • Ability to understand complex oral and written directions, and technical information.
  • Ability to handle work volume within an environment that has a large volume of calls.

  • High volume incoming queue line for agents and Medicare recipients, these calls are to set scope of appointments for Medicare Advantage Plans, verify Eligibility and providers.
  • The ideal candidate must have good telephone etiquette and temperament, must be a fluent reader, and must be able to speak clearly and distinctly as many of the callers will be elderly

Collabera

Why Work Here?

Collabera has been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” for 8 consecutive years.

Not only is Collabera committed to meeting and exceeding our customer’s needs, but we also are committed to our employees’ satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. We offer an enriching experience that promotes career growth and lifelong learning for our employees. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as one of the “Best Staffing Firms to Work For” since 2012 – eight consecutive years in a row. Collabera has 60 offices with a presence in 11 countries and provides staff augmentation, managed services and direct placement services to Fortune 500 corporations across the globe.

Address

2 Chase, Corporate Drive, Birmingham, Al
Birmingham, AL
USA

Website

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