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Real Estate Branch, Agent Support Services - Listings and Accounting

Coldwell Banker Bain Seattle, WA
  • Expired: over a month ago. Applications are no longer accepted.

Are you a recent graduate, looking for a place to start a career? Are you an administrative whiz fascinated by the Real Estate industry? You could be an integral part of a dedicated and fun team in in-city Capitol Hill branch office. We have an opening for a Full-Time employee to provide Agent Support Services – Listings and Accounting for our Capitol Hill Branch office.

The Agent Support Services – Listings & Accounting role is responsible for facilitating innovative, timely and effective support for Coldwell Banker Bain Agents, so they may provide full service customer support excellence to meet the needs of our clients. Duties will include reception, administrative, technology, listing related activities, organization, and day-to-day office operations and more.

What we'd like you to do:

Administrative/Reception/Office Operations

· Open & close office, including lights, phones, other office equipment, unlocking & locking appropriate cabinets & doors, etc.

· Greet guests in a prompt, positive, professional & friendly manner.

· Triage incoming questions and calls. Provide callers with information such as address, directions, phone numbers, company website & other related information.

· Develop & maintain proficiency in all applicable office processes & systems to effectively implement & manage procedures & systems to ensure well-organized day-to-day operations.

· and more.

Agent Support

· Provide excellent customer service to agents to facilitate their success in serving our clients.

· Train new agents on all company tools available to them.

· Provide back up support to the primary team member responsible for the following:

o Assist with new agent orientations by ensuring the following activities are completed: set-up of work station & technology needs,

orientation to facility, equipment & safety practices, review of company policies, and completion of new agent paperwork.

o Give new agent on-boarding paperwork.

o Complete on-boarding checklist for new agents and their staff (assistants).

o Submit User Account Notice and notify user accounts of any additions or changes.

Listings Support

· Enter listing into the MLS. Upload/attach documents, photos & virtual tours.

· Ensure listings comply with MLS rules & regulations. Check listings for Fair Housing "Danger Words."

· Provide back-up support with Centralized Transaction Team for agent requests.

Sales Support

· Update the MLS with status changes.

· Process earnest money

Marketing Support

· Provide back up support to the primary team member responsible for the following:

o Stay abreast of Company Marketing campaigns/initiatives & ensure timely delivery/communication to agents. Assist agents with follow-

up, including customization of campaign materials.

o Assist agents with creating & preparing general marketing collateral (i.e. flyers, postcards, etc.). Know and adhere to corporate brand

standards, MLS rules, and state licensing requirements.

o Troubleshoot basic issues with marketing tools & escalate unresolved issues to the company marketing department.

o Order & stock branded marketing material, including agent signage.

o Assemble listing & sales packets as needed.

Branch Accounting Support

· Collect, code, & submit vendor invoices for PMB approval & payment.

· Ensure that agents are correctly rebilled for incurred expenses.

· Review Agent A/R statements monthly.

· Copy & code agent A/R payments and forward to corporate Accounting Department as received.

· Troubleshoot agent A/R billing discrepancies as needed.

· Research and follow-up on all business rules as requested by Accounting Department.

· Provide reports from Profit Power as requested by PMB.

What we'd like you to bring:

You enjoy making others happy and helping. You are patient. You love serving others, making their job easier is important. You love to learn and teach others what you have learned. Getting along with others is easy for you. Seeking ways in which you can be of help and service comes naturally. Being a part of a team of co-workers allows you to support others and feel supported. Mediocre is not in your vocabulary. Trying new things is fun. Leaving something better than you found it comes naturally. People would describe you as proactive. Others would describe you as responsible. You understand that managing personal time outside of work is important. Time management comes to you naturally and you don't get lost in the project. You are self-driven, motivated, results oriented. The skills for this position are important, if you do not have some of them it is less important than how you make others feel in your presence. Just about everything needed for this position can be trained, the way you make people feel cannot.

Education & Experience

· High school diploma or equivalent required. Associates degree preferred.

· Minimum of 2 years in a professional office environment required.

· Real estate office experience preferred.

Job Knowledge, Skills & Abilities

· Understanding of the real estate industry and its sales process.

· Adept knowledge of all aspects of office administration.

· Strong team building and interpersonal skills.

· Ability to generate a feeling of trust and confidence and establish and maintain effective relationships as necessitated by work assignments

· Strong organization and time management skills.

· Effective written, verbal and listening communications skills.

· Strong attention to detail; ability to be highly accurate with critical information and be able to adapt during constant interruption of duties.

· Exceptional numerical aptitude, analytical & problem-solving abilities.

· Solid attendance history.

· Positive & productive attitude.

· Ability to handle confidential information with discretion.

· Self-driven, motivated, results-oriented.

· Professional dress & demeanor.

Computer Skills/Proficiency

· Good knowledge of Windows operating system, Microsoft Office Suite.

· Ability to troubleshoot basic issues and train others on basic and intermediate skills.

· Knowledge of Adobe products, social media and real estate specific software preferred.

To Apply, Follow this link:

Coldwell Banker Bain

Why you want to work with us: Coldwell Banker Bain is the #1 Coldwell Banker affiliate in the world with nearly $6 billion in volume in 2018, and has been helping people buy and sell homes in the Pacific Northwest since 1972. With 1,100+ brokers in 33 offices throughout Washington and Oregon, the company provides the full spectrum of services to buyers and sellers, with special expertise in the luxury realm. Additionally, the company has once again earned the national Coldwell Banker Chairman’s Circle designation for outstanding performance in volume for 2017, ranking as a No. 1 network affiliate out of 3,000 offices in 48 countries. The company also provides services in property management, commercial real estate and real estate investment, and relocation management. Coldwell Banker Bain consistently ranks among the Top 20 Real Estate Companies in the nation as cited by Real Trends and RISMedia’s Real Estate. We have learned that contemporary tools help make buying and selling a home more enjoyable and successful. Yet it is our large network of real estate professionals that really makes the difference. Our brokers bring years of experience in home preparation, price setting, inspection guidance, and contract negotiations. We put our knowledge on your side with the skills, expertise, and market insights our customers have come to expect. What is it like to work at Coldwell Banker Bain? We believe in doing things right and treating people well. Every day we challenge ourselves to think differently, bring fresh ideas, and a unique perspective to push ourselves towards excellence. We put our people first because we believe everyone has something important to contribute. Have a great idea? Share it with a manager. See an opportunity to change things for the better? We have an open door policy. In the end, we are a team of bright, hard working professionals all working together to provide greater value to our clients... and, we're fun! We pay well AND It’s a professional yet fun and positive place to work, with regular social hours and benefits including: paid holidays, paid time off for vacation and sick leave, medical/dental/vision, 401(k), company provided life insurance and long-term disability. We are one of the biggest and best Real Estate companies in the Pacific Northwest. We are committed to community involvement by building connections to the community through our Community Partnership programs at the branch and corporate level and with special programs like our Bring Hope Home initiative (


Seattle, WA
98102 USA