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Customer Service Representative

Cognitive Medical Systems Eau Claire, WI
  • Expired: 11 days ago. Applications are no longer accepted.

Position Summary

We are seeking Customer Service Representatives to provide both routine Customer Service functions as well as scheduling of veteran appointments. These Customer Service Representatives will research complex issues across multiple databases.

Duties:

  • Answer incoming phone calls per day from customers and identify the type of assistance the customer needs
  • Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance when needed
  • Assist customers in navigating websites while encouraging and reassuring the customer to become self-sufficient in using provided tools
  • Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

Requirements:

  • Must be US Citizen
  • Must live in Eau Claire, WI commutable distance to zip code 54703
  • Previous experience in health related field preferred.
  • Excellent written and oral communication skills
  • The ability to relate to customers in a professional and courteous manner
  • One year customer service required
  • Fluency in computer navigation and toggling while confidently and compassionately engaging in dialogue with the caller.

Cognitive Medical Systems is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Cognitive Medical Systems

Cognitive provides a casual, fun, value-driven environment where you can grow your career and participate in driving new paradigms of healthcare delivery. We offer a ton of perks and benefits to help you get the most out of a happy work-life balance. Our Benefits Include: Full medical and dental benefits 401K and retirement options Professional development reimbursement Flexible work schedule Happy hours, art classes and other fun team building events Waffle Wednesdays and free lunches

Address

Eau Claire, WI
54703 USA

Website