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Customer Service Representative

Cogent Infotech Corporation New York, NY
  • Expired: 10 days ago. Applications are no longer accepted.

Title: Customer Service Representative

Location: New York, NY

Duration: 6+ Months (High Possibility of Extension)

Job Summary:

Maintain an open communication channel for compliance-related complaints made by NYCHA residents, employees, contractors and the general public, it is imperative that we have resources dedicated to fielding calls and web-based inquiries. Provide information to customers, conduct research and perform clerical support.

Required Skills:

  • Effective Communicator: Written and Verbal
  • Ability to prioritize effectively
  • Ability to exercise discretion

Assignment Duties:

    • Receive/review complaints and create service requests as needed
    • Utilize computer databases to research data to respond to inquiries.
    • Transfer, redirect and refer calls in the IVR
    • Answer questions and address complaints
    • Provide administrative support

    Cogent Infotech Corporation

    Why Work Here?

    COGENT Infotech Corporation has 15+ Years of rich industry experience providing Innovative Solutions to customers in over 35 states. COGENT

    Cogent Infotech Corporation celebrates over 14 years of innovation and welcomes motivated people to support our constantly growing operations and maintain best in class solutions in a work hard/play hard environment. Be a part of a team that values your ideas and gives you the tools and resources to implement your best innovations and concepts! Cogent is a place that values diversity & offers a generous benefits package including paid-time off, health and dental benefits, 401(k), sick leave, life insurance, plus other perks throughout the year to support our work hard/play hard environment. Cogent Infotech Corporation, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or another legally protected status. For more information about Cogent, visit


    New York, NY