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Business Relationship Manager(Healthcare)

Cogent Infotech Corporation San Francisco, CA
  • Expired: 22 days ago. Applications are no longer accepted.

Job: Business Relationship Manager

Location: San Francisco, CA 94103

Duration: 6 months (High possibility of extension)


  • This is an Onsite Assignment.
  • There will be a travel budget so this position does not need to be local.


  • Bachelor's degree in health care information technology, nursing, computer science, or related area
  • Master's Degree – MBA / MPH


  • Epic Systems Certifications in (Ambulatory, Cadence / Prelude / Professional Billing or other)

Knowledge Skills and Abilities (KSAs)

  • Has broad knowledge of applicable program policies, practices and systems.
  • Must have strong verbal and written communication skills.
  • Position requires strong interpersonal communication, group process development, meeting facilitation, conflict resolution skills and ability to work effectively across the organization at all levels
  • Strong client services orientation, listening, critical thinking and analytical skills
  • Must be able to travel based on client and business needs
  • Strong collaboratively skills required to work with other locations / departments
  • Demonstrated management and conflict resolution skills to effectively lead and motivate others
  • Proven skills to quickly evaluate complex issues and identify multiple options for resolution.
  • Strong skills in organization and customer service to effectively manage multiple important priorities.
  • Proven ability to influence / persuade all levels of staff
  • A minimum of 5 years consulting and/or healthcare industry experience
  • Deep understanding of healthcare regulatory and legislation issues, such as Meaningful Use, ICD-10, ACOs, Clinical Transformation, etc.
  • Use of MS Office Products (Word, Excel, Project, Visio, PowerPoint)
  • Strong working knowledge of Epic application suite

Key Responsibilities

  • Day-to-day contact for client for service needs including system communications and notifications
  • Maintains and ensures high level of services to our clients by regular site visits
  • Works closely with the finance and clinical management support organizations to ensure alignment and coordination of cross functional processes that impact the accounts
  • Responsible for end-to-end client management process from a system standpoint (includes existing contracts, extensions, change requests)
  • Responsible for proactive analysis and insights and partnering with the account leaders to improve account metrics
  • Works with Connect Leadership team to continuously help solve systemic issues at account in assigned areas and improve process, data and productivity and manages change within the accounts and health system
  • Works with Clinical Systems and IT team members to support follow-ups/training/discussions with relevant onsite leaders
  • Resolve the most complex customer service problems directly when possible
  • Perform account auditing and invoicing
  • Provide program level support as needed
  • Additional responsibilities as assigned

Cogent Infotech Corporation

Why Work Here?

COGENT Infotech Corporation has 15+ Years of rich industry experience providing Innovative Solutions to customers in over 35 states. COGENT

Hi, this is Bharti from Cogent InfoTech. Cogent InfoTech Corporation celebrates over 14 years of innovation and welcomes motivated people to support our constantly growing operations and maintain best in class solutions in a work hard/play hard environment. Be a part of a team that values your ideas and gives you the tools and resources to implement your best innovations and concepts! Cogent is a place that values diversity & offers a generous benefits package including paid-time off, health and dental benefits, 401(k), sick leave, life insurance, plus other perks throughout the year to support our work hard/play hard environment. Cogent Infotech Corporation, Inc. is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or another legally protected status. For more information about Cogent, visit


San Francisco, CA