911 System Consultant

Hybrid position

The resource(s) covered under this SO will support the:
PPD 911 mission critical systems, which include CAD system, 911 call handling system, radio system and
call logging system at PPSB, 6100 Rising Sun and City Hall.
Position overview / Statement of Work
PPD 911 Systems Consultant is a technical position supporting the City's 9-1-1 systems and contribute to the
continuity of 9-1-1 computer services by providing day-to-day technical support and vendor management.
The position is responsible for the daily operations and maintenance of the various computer services and
platforms supporting PPD's 9-1-1 center's daily operations.
Work activities:
• Stay abreast of the latest developments in 9-1-1 technology; participate in regional and state meetings
and provide input to the City's 9-1-1 technology roadmap
• Confer with PPD stakeholders to determine computing and information management needs and
requirements and in collaboration with executive management, set priorities and direction for 9-1-1
technology projects
• Working with system vendors, develop plans and proposals to analyze and upgrade the existing systems;
determine computing policies and procedures; direct installation and validation of new or revised software
and hardware; confer with designated technical specialists to insure provision of support to the department;
• Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and
ensure SLA compliance; approve deliverables and invoicing
• Direct the maintenance of and enhancements to 9-1-1 systems by managing vendors and providing
oversight to all testing and deployment activities
• Work with department management to identify and define problems, issues and opportunities to improve
efficiency and effectiveness through IT initiatives; work with internal IT resources, stakeholders and vendors
to ensure new initiatives are planned, launched and executed correctly.
• Forecast 9-1-1 infrastructure and equipment related costs and IT personnel needs for ongoing operational
support as well as technology projects and programs related to all 9-1-1 operations
• Help ensure delivery of computer services to the 9-1-1 area within allocated cost and schedule and within
budget.
Skills/experience of the assigned staff:
• Minimum 8+ years of increasingly responsible experience, with at least five years of managing
increasingly complex systems in a technical environment. Able to work effectively and efficiently toward
goals in a complex, diverse environment with multiple and changing demands. Passion for client
satisfaction. Understanding of Computer Aided Dispatching and other 911 related technologies

Office of Innovation & Technology
IT Staff Augmentation Service Order

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• Deep knowledge of principles, practices and theories in technology.
• Broad-based knowledge of IT solution lifecycles and environments
Software development lifecycle
• Networking and Security
• Technology and Application Architecture
• Computerized system validation (CSV) strategies and standards
• Disaster Recovery and Continuity of operations
• Operating System Management
• Database Technology