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Client Strategist 2

Cleveland, OH
  • Expired: over a month ago. Applications are no longer accepted.
Job Description

The Client Strategist 2 role is focused on mid-sized accounts, managing the client relationship and strategy. You be both internal and external facing, communicating with both teams on a daily basis. This role reports directly to the Executive Vice President and operates in the Account Strategists team with 10-15 other people. This position is on our Marketplace Strategy team which focuses on digital marketing through online marketplaces, including Amazon, Walmart, Jet, and others.


  • Direct account ownership:
    • Own client relationship and all communication between client and internal team
    • Set and manage client expectations
    • Develop client strategy based on client goals
    • Coordinate tasks and at time manage internal teams to meet deadlines and provide deliverables
    • Focus on client retention and client profitability
    • Grow relationship w/ client and grow MRR
  • Ability to provide support other team members on other accounts
  • Ability to add value above and beyond tactical execution
  • Gain deeper understanding of Amazon ecosystem, the backend platforms and sales acceleration tactics
  • Results are achieved through individual and team efforts
  • Self directs on all tasks for self and team
  • Strategic, value added approach to client management
  • Seeks input from teammates on best practices
  • May mentor others in the team; helps new hires/interns ramp up
  • Active in client and internal meetings
  • Deliver as a client team lead
  • Receptive to feedback from colleagues, and is able to take and absorb critical feedback


  • Bachelor's degree
  • 3 or more years of account/project management experience in a digital marketing agency setting
  • The role is based in Cleveland, Ohio and may require some travel, depending on company needs


  • Ability to lead discussions w/ internal and external teams
  • Ability to shift priorities to meet client needs
  • Project management experience through digital platforms
  • Ability to help clients hit goals and pivot as needed
  • Deep understanding of digital marketing and online marketplaces
  • Search and ecommerce experience is a plus
  • Ability to learn on-the-go, and quickly become able to add strategic value to client work
  • A positive attitude, good sense of humor, and willingness to learn new ideas

Here are some of our other benefits:

  • Competitive salary + potential commission bonus
  • Full benefits + 401(k) & pension
  • Continuing education dollars + Sabbatical program
  • Rapid learning and growth opportunities
  • Casual dress + in-office snack surplus
  • Beautiful, new office space with views of downtown Cleveland and Lake Erie (currently working remote)
  • Free office parking
  • Dog-friendly office
  • A transparent leadership team that places a large focus on culture
  • A commitment to providing and supporting professional development
  • Quarterly company-wide off-site meetings and outings
  • Office-wide "Work From Home" schedule during the last week of the year



Cleveland, OH



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