Client Strategist 2

The Client Strategist 2 role is focused on mid-sized accounts, managing the client relationship and strategy. You be both internal and external facing, communicating with both teams on a daily basis. This role reports directly to the Executive Vice President and operates in the Account Strategists team with 10-15 other people. This position is on our Marketplace Strategy team which focuses on digital marketing through online marketplaces, including Amazon, Walmart, Jet, and others.

RESPONSIBILITIES

• Direct account ownership:
  • Own client relationship and all communication between client and internal team
  • Set and manage client expectations
  • Develop client strategy based on client goals
  • Coordinate tasks and at time manage internal teams to meet deadlines and provide deliverables
  • Focus on client retention and client profitability
  • Grow relationship w/ client and grow MRR
• Ability to provide support other team members on other accounts
• Ability to add value above and beyond tactical execution
• Gain deeper understanding of Amazon ecosystem, the backend platforms and sales acceleration tactics
• Results are achieved through individual and team efforts
• Self directs on all tasks for self and team
• Strategic, value added approach to client management
• Seeks input from teammates on best practices
• May mentor others in the team; helps new hires/interns ramp up
• Active in client and internal meetings
• Deliver as a client team lead
• Receptive to feedback from colleagues, and is able to take and absorb critical feedback

REQUIREMENTS

• Bachelor's degree
• 3 or more years of account/project management experience in a digital marketing agency setting
• The role is based in Cleveland, Ohio and may require some travel, depending on company needs

IDEAL CANDIDATE:

• Ability to lead discussions w/ internal and external teams
• Ability to shift priorities to meet client needs
• Project management experience through digital platforms
• Ability to help clients hit goals and pivot as needed
• Deep understanding of digital marketing and online marketplaces
• Search and ecommerce experience is a plus
• Ability to learn on-the-go, and quickly become able to add strategic value to client work
• A positive attitude, good sense of humor, and willingness to learn new ideas

Here are some of our other benefits:

• Competitive salary + potential commission bonus
• Full benefits + 401(k) & pension
• Continuing education dollars + Sabbatical program
• Rapid learning and growth opportunities
• Casual dress + in-office snack surplus
• Beautiful, new office space with views of downtown Cleveland and Lake Erie (currently working remote)
• Free office parking
• Dog-friendly office
• A transparent leadership team that places a large focus on culture
• A commitment to providing and supporting professional development
• Quarterly company-wide off-site meetings and outings
• Office-wide "Work From Home" schedule during the last week of the year