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Customer Care Agent

Coda Staffing Myrtle Beach, SC

  • Expired: over a month ago. Applications are no longer accepted.
Job Description

A large retail client is looking to add an energetic Customer Care Agent to their growing team. The ideal candidate will have the following background and skillset:

Overview:

Customer Care Agents are the direct point of contact for customers. They are responsible for ensuring that customers receive a superior level of support or help with their placing orders, resolving issues or any questions they may have.

 

Primary Responsibilities/Accountabilities:

* Multi-skilled contact center experience, skilled in calls, chats, and email support.

* Detail-Oriented, organized, energetic and motivated.

* Demonstrate strong interpersonal skills, sharp focus on details, the ability to withstand pressure and the natural desire to provide the best service possible.

* Demonstrate strong communication skills, empathy and patience in conversations with customers and peers.

* Take appropriate action to assist customers with issues that arise with purchases made and follow all issues through to completion.

* Maintain department processes and policies during all organizational and customer interactions.

* Assist Leadership with other projects as needed.

 

Position Requirements:

* Able to multi-task w/ experience working remotely, the ability to work autonomously, be punctual and multitask without direct supervision.

* Familiarity with web-based retail Customer Service: performing ordering, tracking and return and refund procedures.

* Appropriate Telephone and Business Etiquette while speaking and interacting with Customers, Peers and Management.

* High school diploma or equivalent

* Pleasant and friendly demeanor with superior communication skills

* Bilingual in Spanish is a plus

Coda Staffing

-Call Center Environment. - Ability to create own schedule once trained.

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Address

Myrtle Beach, SC
USA

Industry

Business

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