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Call Center Customer Service Representative (Home Remodeling)

Cobblestone Remodeling, Inc Chicago, IL

  • Posted: over a month ago
  • Part-Time
  • Benefits: medical,
Job Description

Cobblestone Remodeling, a leader in residential design-build & remodeling, is seeking a part-time Call Center/Telemarketing Specialist to assist in our call center. You will be the first step in our sales process to connect with past prospects, leads and customers.

Job Duties:
- Generate/rehash old and new leads through our large database of previous customers, inquiries, etc.
- Schedule appointments for prospective customers with our team of expert sales and design consultants
- Record/communicate all project details and product descriptions with prospective customers.
- Pre-qualify leads through asking a series of questions about the project.
- Record/obtain all project details communicated by prospect through asking a series of questions in order to accurately pre-qualify a lead before scheduling.
- Document/manage our customer relationship management software(CRM), MarketSharp, ensuring all communications with clients/designers/staff are logged, information is accurate, and documents are attached.
- Contact & check-in with prospective customers and customers with jobs in progress throughout the selling process and project duration to ensure their needs and expectations are being met to their satisfaction.

Qualifications:
- Customer service experience
- Some knowledge of construction and remodeling helpful
- Excellent communication skills, both verbal and written

Compensation:
Hourly base, plus incentive compensation

To apply, please submit your resume.

Company Description
Cobblestone Remodeling is Chicagoland’s premier design-build remodeler for over 30 years, specializing in kitchens, bathrooms, additions, windows, siding, and more. Led by founder Bill Conforti, Cobblestone provides homeowners with exceptional design-build services that give our customers comfort and pride in their home.

A+ rated BBB
Office: (773) 661-0606

Cobblestone Remodeling, Inc

Cobblestone Remodeling is Chicagoland’s premier design-build remodeler for over 30 years, specializing in kitchens, bathrooms, additions, windows, siding, and more. Led by founder Bill Conforti, Cobblestone provides homeowners with exceptional design-build services that give our customers comfort and pride in their home. A+ rated BBB Office: (773) 661-0606

Cobblestone Remodeling, Inc's Logo

Address

3066 N Clybourn Ave.

Chicago, IL
USA

Industry

Business

Website

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