Heathcare Customer Service Call center Rep:Start date: 7/18/23

Start date: July 18, 2023

Status: Full-Time, benefits eligible after 90 days

37.5 hours/week

With competitive benefits and a great work-life balance, Cobalt Benefits Group is the perfect organization to call home for years to come!

The ideal candidate will have a background in health-care and call-center experience, along with a can-do attitude and an affinity to provide top notch service to our members, clients, and partners. The Customer Service Representative will be responsible for answering phone calls relating to a wide range of healthcare and employee-benefit questions from both members and providers in a professional and courteous manner.

Primary Responsibilities:

• Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach.
• Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts.
• Act as the primary resource for various clients including members, providers, employer groups and more.
• Express with urgency and professionalism when handling all inquires.

Required Qualifications:

• Associates degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred
• Working knowledge of Microsoft Word, Excel and Outlook
• Demonstrated telephonic customer service experience
• Knowledge or familiarity with medical terminology
• Third-party administrator or health insurance experience strongly desired
• Ability to speak Spanish a plus

Benefits:

After successful completion of a 90-day waiting period, new hires are eligible to participate in:

• Medical, dental, and vision insurance
• Basic Life and AD&D
• Short- and Long-Term Disability
• Flexible Spending Accounts
• 401(k) Retirement Plan with up to 6% employer-match
• Paid Parental Leave