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PM Customer Service Representative - Lead (Must work Sundays)

Coastal Sunbelt Laurel, MD
  • Posted: over a month ago
  • $40,000 to $45,000 Annually
  • Full-Time
  • Benefits: Vision, Medical, Life Insurance, 401k, Dental

Tasks for the Lead for PM Customer Service Representative will encompass:

  • First and foremost, a superior Customer Service Representative by providing first class customer service to all Coastal Sunbelt Produce customers.
  • Take and place orders for customers with detail and accuracy.
  • Troubleshoot customer concerns.
  • Refer customer issues to the appropriate department for quick resolution.
  • Work with sales force to ensure quality customer service.
  • Maintain and update policies and procedures.
  • Other duties as needed.

Hours: Sunday to Friday from 4:00 p.m. to 12:00 a.m. (Off days are Wednesday and Saturday)

The major responsibilities of this position include the following:

  • Ensure CSR daily duties are being completed; answer any questions related to these duties; monitor and coach the team on a daily basis
  • Monitor call volume and that CSRs are answering calls; assist as needed
  • Complete duty sheet (if not already done) and balance the workload to ensure even distribution and daily rotation of duties; complete daily reports as required
  • Partner with Customer Service Manager to cross train CSRs for their development
  • Periodically check-in with each CSR to proactively address any concerns; address issues as they arise and keep Manager informed
  • Create and maintain a positive work environment
  • Other duties as assigned

This position requires a background check.


  • High school diploma
  • Minimum of two years prior supervisory experience in customer service required
  • Minimum of five years’ experience in customer service
  • Familiarity with call center tools and reports
  • Proficient with MS Office
  • Excellent communication skills – verbal and written
  • Personable, detail oriented, and possess ability to maintain confidentiality
  • Must be available to work Sunday through Friday from 4 p.m. to 12 a.m. (one day off during the week will be provided). Friday and Sundays nights are required
  • College education a plus

Direct Reports: PM Customer Service Representatives (CSRs)


The Coastal Companies
9001 Whiskey Bottom Rd. | Laurel, MD 20723

Coastal Sunbelt

Why Work Here?

If you take pride in making things happen,this is your opportunity to get on board with a proven industry leader – and with an awesome team!

Coastal Sunbelt Produce has emerged as the leading food service distributor of produce and dairy in the Mid-Atlantic. From our modest beginning twenty years ago, who could have imagined what we would grow to become? Today we operate out of a modern, 330,000 square foot facility and deliver fresh products to our valued customers utilizing our fleet of over 185 refrigerated trucks that deliver to VA, DC, MD, DE, NJ, Eastern PA, and WV. Our dedicated team of over 1000 professionals provides industry leading food safety, quality, a vast selection of products, and personal service to every customer we serve. In addition to serving some of the largest chain restaurants and multi-unit operations in the nation, Coastal Sunbelt Produce serves many of the finest hotels, resorts, country clubs, caterers, and independent restaurants in our area. Our experienced team possesses exceptional product knowledge and works hard to develop long term partnerships with our customers. Our commitment to creating ongoing value is the reason why we have so many long-standing customers, continue to attract new ones, and continue to grow in a very competitive environment. Our customers remain and grow with us because we forge relationships based on trust, integrity and respect. Our motto is “We Make it Happen“. Give us a try. You’ll soon realize why hospitality and food service leaders in the Mid Atlantic rely on Coastal Sunbelt Produce.


9001 Whiskey Bottom Road, Laurel, MD 20723
Laurel, MD


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