Position Title: Budtender
Reports To:Retail Manager
Position Summary:This position requires a highly-motivated individual with excellent customer service skills to support the daily operations of company’s Retail Dispensary, including, sales, cash handling processes, inventory, customer service, regulatory compliance, communication, customer education and information management, and all other necessary requirements to remain in compliance with state laws.
Essential Duties and Responsibilities:
Assist with dispensary operations and opening and closing procedures during hours of operation
Adhere to all company-wide policies, process, procedures, and requirements
Maintain a clean, sanitary, and organized work environment.
Assist customers with understanding product benefits and offerings
Work with management team to increase sales and foot traffic
Comply with company cash handling policies and perform daily cash management responsibilities and compliance reporting per company policy.
Educate patients on cannabis properties and selection of proper genetics according to the customer’s desired effect or per request
Support in the management of dispensary sales and database, including weekly summaries of metrics
Verify the receipt of dispensary supplies, equipment, and other resources
Maintain a culture of high-quality customer service and communication
Execute customer service and quality surveys as assigned by management
Daily compliance with dispensary policies, including but not limited to the following: state/local regulation compliance, security protocols, access protocols, inventory tracking, dress code, and work schedules.
Comply with all HR policies, including confidentiality and non-disclosure.
Assist with facility maintenance and troubleshooting as necessary including phone, utilities, technology, maintenance, repairs, stock and supplies.
Contribute to team environment and company advancement in alignment with the strategic direction set by management
Notify Retail Manager about any customer or product concerns/complaints
Notify Retail Manager about any operational (security, plumbing, HVAC, computers, etc.) issues
High School Diploma or GED equivalent required
A minimum of 2 years’ experience in roles of exceptional leadership, management, communication, and training skills in a customer-centric sales environment
Experience in Retail or Customer Service required
Must be able to obtain State approved credentials and pass criminal background check
Must have reliable transportation
Excellent interpersonal, verbal, and written communication skills
Working knowledge of Medical and/or Retail Cannabis
Knowledge of Local, State, and Federal Laws and Regulations pertaining to Medical and/or Retail Cannabis
Reporting and information management, process management, team problem solving, and inventory control skills, knowledge of medical and/or retail marijuana policy and law, and experience with Microsoft Office.
Excellent problem solving, communication, and organizational skills; anticipatory thinking and ability to forecast; calculating, multitasking, attention to details, conflict resolution, teamwork, and professionalism, accountability, and proactive active behavior.
Other duties as assigned
Job Type: Full-time
Salary: $15.00 /hour