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Operations Manager

Coast Guard Community Services Command Petaluma, CA
  • Expired: 15 days ago. Applications are no longer accepted.

OMB NO: 1625-0120

Expiration Date: 10/31/2021

Announcement #: 3308

Opening Date: 17 October 2019 Pay Plan/Series/Pay Band: NF-1101-04

Closing Date: Until Filled Work Schedule: Full Time

Position: Operations Manager Salary: $62,000-67,000

Who May Apply: All Sources Location: Petaluma, CA

MWR Petaluma


Reporting to the MWR Director, this position oversees corporate sponsorship, marketing, ticket office operations, and project management of the MWR program to include technology integration in order to streamline and improve processes and respond to new feedback and challenges. Facilitates productivity and efficiency across programs. Collaborates with managers from different departments, guides individuals to complete their tasks in order to achieve organization-wide goals. Supervises Ticket Office/Library Manager, NF 2; Administrative Assistant, NF 1; and Sales Clerk, NF 1.

Point-of-sale and/or database integration for all MWR facilities; MWR manual revisions, SOP/Job Aide reviews and revisions.

Develop and maintain a network of digital displays around base for promotion of MWR facilities and programs. Develop and/or maintain MWR website.”

New community outreach programs; New marketing strategies and Special Events for MWR patrons.

Oversee daily operations

Knowledge of general business management practices and general advertising techniques related to management planning, budgeting, scheduling, and coordinating the efficient operation of eCommerce operations, backend web development and customer interface. Knowledge of and skill in the application of business management principles, concepts, and methodology applicable to a variety of assignments involving the full range of social and recreational activities, including operations and maintenance, assignment utilization, facility improvements, management-patron relations, and merchandise and equipment management. Practical knowledge of financial management and accounting principles and policies to establish procedures which prevent possible fraud, waste and abuse of branch assets and to direct their use in a profitable manner. This knowledge requires an understanding of financial statements, balance sheets, food and beverage cost analysis principles, internal controls, and inventory controls. Decisions regarding what needs to be done include the assessment of the size and mix of the patron community; cost targets; food and beverage services standards; and exceptions to operational policies.

The work requires making decisions regarding the interpretation of data related to current and projected operation costs, funding limitations, merchandise and equipment inventories.

Your resume/application will be screened on the qualifications listed below.



1. BS/BA in management or a related field or equivalent experience;

2. Ability to communicate both orally and in writing and to interpret complex instructions, directives and correspondence, applying them to specific situations.

3. Knowledge of human relations to effectively work with employees, customers and vendors.

4. Proven experience as a Program Manager or other managerial position

5. Thorough understanding of project/program management techniques and methods

6. Experience in managing staff of different disciplines to produce results in a timely manner

7. Advanced experience with MSFT Office

8. Outstanding leadership and organizational skills

9. Excellent communication skills

10. Ability to develop efficient strategies and tactics

11. Excellent problem-solving ability

Preferred (in addition to minimum):


2. Knowledge of military protocol, courtesies and social amenities necessary to plan, organize, and execute functions where formal protocol is a requirement.

3. Knowledge of NAF and military personnel policies, rules, and regulations, and supervisory requirements and techniques. Knowledge of EEO principles.


- Selectee will be required to participate in Direct Deposit/Electronic Funds Transfer as the Standard method of payment for payroll and travel purposes.

- Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System, unless covered by an exemption under the Selective Service Law, in accordance with 5 U.S. Code 3378. Selectee will be required to provide a written statement regarding his registration status, unless he is exempted by this statute.

- Must satisfactorily complete a Federal Background check

US Citizens and non-citizens authorized to work in the US, must have lived in the US for three of the last five years, and meet residency requirements set forth below:

1.Resided in the United States or its protectorate or territories (excluding short trips abroad, such as vacations);

2.Worked for the United States government as an employee overseas in a Federal or military capacity; or

3.Have been a dependent of a United States Federal or military employee serving overseas.

Exceptions may be granted to applicants if they can provide complete stateside coverage information required to make a suitability/security determination. Applicants must provide this information with their application for employment.


You MUST submit a resume or any other written format in English of your choice which clearly identifies: (1) The announcement number, title and pay band of the job you are applying for, and, (2) Information such as full name; mailing address; country of citizenship (U.S. Citizenship required OR valid authorization to work in the US); highest Federal grade or NAF pay band held with job series, title, and dates held (if applicable); a statement requiring proof of veterans’ preference by means of DD 214; education; and relevant work experience including start/end dates, supervisor’s name and phone number, salary and title, series and grade if experience was with a non-appropriated fund instrumentality of the Federal government. You must also include a copy of your most recent performance appraisal if you are a current Federal or NAF employee. Applications may not be sent in franked Government envelopes; applications filed in this fashion will not receive consideration. If information is not complete, you may be excluded from consideration. The first application and/or resume submitted for a specific requisition will be considered the only submission. Any duplicate submissions to the same requisition will not be considered. The application date will be used in determining these factors.

Outside Candidates: To apply, please visit our website at and click on “Careers” at the bottom of the page. Internal Candidates: Sign into ADP Workforce now. Click on Myself/Talent/Career Center.

Search by location or Job Title for:

Operations Manager #3308

Petaluma, CA, US

Equal Employment Opportunity: All candidates will be considered without regard to any non-merit factor such as race, color, religion, sexual orientation, national origin, age, disability, or marital status.


Authority: The U.S. Coast Guard rates applicants under the authority of Title 5 of U.S. Code, Sections 301, 1104, 1302, 2103, 3301, 3304, Executive Order 9397, and Departmental Regulations.

Principal Purpose: To collect information needed to determine how well an applicant’s education and work experience qualify them for the job they are applying for.

Routine Use: This information provided will be shared with the hiring manager and interview panel members. It may also be shared in response to a request for discovery or for appearance of a witness, information that is relevant to the subject matter involved in a pending judicial or administrative proceeding.

Disclosure: Voluntary, however failure to disclose requested information may result in an applicant not receiving consideration for a position in which the information is needed.

Paperwork Reduction Act Statement: An agency may not conduct or sponsor an information collection and a person is not required to respond to this information unless it displays a current valid OMB control number and an expiration date. The control number for this collection is OMB 1625-new, expiration 10/31/2021. The estimated average time to complete this application is 40 minutes. If you have any comments regarding the burden estimate you can write to U.S. Coast Guard, Community Services Command, 510 Independence Parkway, Suite 500, Chesapeake, VA 23320.

Coast Guard Community Services Command

Coast Guard Community Services Command is a Federal Nonappropriated Fund Employer who serves our active military and retirees with Recreational Services and Retail Exchange Stores throughout the United States and Puerto Rico.


Petaluma, CA