The purpose of the role is to create value for AAA Auto Glass by:
- Effectively attending to customers servicing their auto glass replacement and repair needs
- Increasing AAA Member Satisfaction
Experience / Qualifications Required
- 2-3 years of experience with installation of automotive glass.
- Clean driving record; Clean background check; Clear drug test results
- Ability to lift 40-50 lbs comfortably and drive for extended periods of time
Duties and Primary Responsibilities –
- Attend to AAA member and non-member calls, relating to auto glass replacement and repair, providing excellent customer service, quality workmanship and professionalism
- Know, understand, and implement AGSC standards for proper auto glass installation and repair
- Ensure your personal presentation is neat, clean, and professional; a uniform provided by the company will always be worn while you are representing AAA Auto Glass and AAA.
- Discuss service options with members, and inform customer of the benefits of the auto glass replacement service
- Manage response times with efficiency
- Record sales, monies, and credit card transactions
Secondary Responsibilities –
As an employee of AAA Auto Glass you are expected to:
1. Demonstrate behavior which is in accordance with our Company Values. Details of values are provided in all contracts and in employment and orientation information.
2. Regular and predictable attendance is required. Willingness and ability to work non-standard business hours may occasionally be required.
3. Perform your work to the highest possible standards, and follow all lawful instructions and guidelines given by the Branch Manager, and by other senior management.
4. Maintain the highest standards of confidentiality, and do not communicate outside or inside the organization about issues that you are not authorized to share with others.
5. Participate in the performance management systems as required.
6. Adhere to all company policies; policies and expectations will be provided to you.
**This position works for AAA Auto Glass. Club Assist is partnering with AAA to recruit.